| Address: | New Delhi, Delhi, 400005 | | Website: | streetstylestore.com |
Dear sir / madam
Re : order reference no.#1695543
I have purchased clothes through street style stores website.
Please find attached image for the product on site at the time of purchase and images for the actual product received. You can see that product on site at the time of purchase and the product which i have received is much different in colour, quality, shape and appearance. When i have refer the website i found products are of very good quality and reasonable price, but regret to say my first purchase experience was too bad.
For 2nd image, please see both as the image as per your site was too fresh and feel good quality, but the product received material was too cheap and dull.
I have ordered on 3rd august, 2017 and they shipment scheduled within 21 days. But regret the order shipment delayed and even split in 2 parts and i have received 1 item out of 3 on 22nd august. For my balance 2 items i have followed them and finally i got pending 2 items on 9th september, 2017. The first complaint that their shipment time was not as agreed at the time of purchase. Secondly i have received both the items of very bad and cheap quality. So i have sent complaints many times for the exchange but every time i have just received auto reply for revert back but in actual no response. But i have still sent various complaints and finally on 27th october they revert back that "i understand that you eager to get your money back after noticing a flaw in material of the product. But we regret to say that our company doesn’t have refund policy. The best we can do for you is we can issue you a credit slip/note of that particular amount which you can utilize in your next purchase." according to their mail i have tried to return back both the items but it shows exchange can be only possible within days from date of shipment. If i did not get any reply from the company, how can i return the same within 15 days??
Its not only question of money back, but if we trust such website and choose for purchase then they should be reliable and give us good service and product which actually we seen on their website. They even do not have courtesy to make a call and help to return the same. I want indian consumer complaints forum to look into the matter and help to banned such shopping websites.
Kindly look into the matter and i trust forum will help to take strong actions against such fraud shopping online companies.
Thanks in advance and look forward your prompt reply action.
Regards
Mrs. Pranali tamhanekar
Mob : [protected]
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