[Resolved] Street Style Store — Defective items sent

Mugdha Adwani

from Bengaluru, Karnataka

Address:

New Delhi, Delhi, 110016

I had ordered two sale items from Street Style Store. The Order Id is #1165807, placed on 27th December 2016.

1. Outside Paris Toms is used/old and doesn't match the image of the footwear.
2. Two Tone Red has a velvet material used on top of it which is not in good condition and also has a very bad smell.

I want to return these 2 items and want you to please credit the amount in my SSS wallet as I have lost all confidence in these 2 items. I have this fear that even if I place an exchange, they would reach me in the same condition and since you have the policy of charging Rs.200/- in your second exchange, I might end up paying Rs.200/- extra for the same.

Hope that you would do the needful asap.
Thanks,
Mugdha Adwani

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Nov 25, 2017

Complaint marked as Resolved

The company didn't take any steps. I had to compromise with the product.

Street Style Store customer support has been notified about the posted complaint.

Jan 14, 2017

Updated by Mugdha Adwani I had placed an order for 2 sale items. But both were not what I ordered. The Order Id is #1165807, placed on 27th December 2016.

1. Outside Paris Toms is used/old and doesn't match the image of the footwear.
2. Two Tone Red has a velvet material on top of it which is not in good condition and also had very bad smell.

I want to return these 2 items and want you to please credit the amount in my SSS wallet as I have lost all confidence in these 2 items. I have this fear that even if I place an exchange, they would reach me in the same condition and since you have the policy of charging Rs.200/- in your second exchange, I might end up paying Rs.200/- extra, which would be a sheer waste for me.

I have trying to reach over to you since the day I received my order, but I didn't get any reply back. I have also been calling you people, but no answer.
So I placed an exchange online, but later realised what if you send the faulty items again. So I want the credit of the money in my SSS wallet so that I can buy something that I have already bought from you.

Your policy for faulty items-
http://streetstylestore.com/index.php?controller=supportdetail&category_id=912a475a-ee12-faa1-3a30-5854e0fedc03&question_id=3db157da-b5df-0822-e0af-5854e25c5740

Hope that you would do the needful asap.
Thanks,
Mugdha Adwani

Verified Support

Jan 16, 2017

Street Style Store Customer Care's response Hi Mugdha Adwani

Sorry for inconvenience we are arranging your reverse pick up again it will be done in next 2 working days.

Thank you
SSS

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Comments

Pragati Lodha

from Vellore, Tamil Nadu

Order DTIKXQSHV placed on 09/01/2017 wants to get the order within a week and not 21 days. it is in an urgent need. Kindlly look into the matter and deliver the product as soon as possible. I have high hopes from this company. iif it's not possible then i have to cancel the order.

Street Style Store Customer Care's response, Dec 4, 2017

Verified Support

Hi Pragati Lodha

Apologies !

An update on your query regarding the order placed with Streetstylestore, com.

We have gone through your order and status shows that the parcel has been returned to origin. Let us explain this to you.

We shipped your order on "02/6/2017 " and courier company marked the status on your order as " return to origin ". May be you were not available on your address or possibility might be there that courier company did not reach out to you.

If there is anything else, please mail us on [email protected]

Thank You
SSS

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