Street Style Store — Delivery status of my heels

I had placed an order of a pair of heels back on 23 july 2022. It says that they deliver within 3 to 21 days and sometimes it takes up till 30 days. But i've been keeping a track on my order and i see no progress in the status of my order. It has been above 21 days and still there are no updates on my delivery or shipping status. I have already paid for my item through online payment method. It will be really great if i get an authorized real reply from the company rather than the computerized reply they give on a problem. being submitted.
They really need to update their services.