Street Style Store — Did not get my exchange order and not giving any response

Address:	C-102 Panchsheel Vihar Sheikh Sarai Phase 1 Sheikh Sarai, Chilly dragon
Website:	SSS street style store

Around one month ago i ordered a dress but i didn't like the fitting so on that day only i requested for exchange so they took the order very next day and from that day i am waiting for my exchange product i didn't get it also they do not respond to my emails or queries its very frustrating and i feel this company is completely fraud they took the payment my product but didn't give the order back they also don't give the refund it was my biggest mistake to order from SSS i just want to some actions so that i get my product or the refund.