[Resolved] Street Style Store — Exchange product

PoojaTripathi

from Delhi, Delhi

Address:	New Delhi, Delhi, 110041
Website:	streetstylestore.com

I have received my order today and I was not happy with the material and design of the Slippers that I've ordered. So Please Pick My Order As earliest As Possible... And i Want to return it and how can I get the refund? And can I order the different product after receiving the refund if there are no exchange policies? Please Response my calls m trying before 1 hours its ringing but u all not responding...
order date[protected],
order delivery - 22.12.2016,
order number - 1142180
order details-
1. A cupid flats - size 42
2. Casual Evening Flats(black)-size 38
3. saving grace - size 42
total amount 999
response on my order fast otherwise ill take a legal action

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Jan 24, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

Street Style Store Customer Care's response Hi Pooja,

As per your query, we are sharing our policy on exchange and return with you.

On a good note, don't worry about your first exchange, its on us. We will do it for free. The second exchange is chargeable with the amount of RS 200.
In order to avoid the exchange all together, you can mail us the details of your size and any other query before you decide to place the order. We will help you though this to avoid any exchanges at all.

And about the return policy, we do not allow any refund on our orders. Yes, we do give a credit voucher that can be used within certain time period.

We'd also like to inform you that an exchange pickup request has been made on 24/12/2016 and the executive will reach within few days to pickup the items.

Thank you
SSS