[Resolved]  Street Style Store — Grievances against order no sbtyvoaau, request for first exchange has been made but not picked up yet

Address:New Delhi, Delhi, 110088
Website:streetstylestore.com

This has reference to my order sbtyvoaau. I had made the payment on 12th december 2016. Received the order on 31st december 2016. Sent an exchange pick up request on 1st january 2017 for an exchange in size of the shoe.
Today is 23rd january 2017 and still there is no pick up attempt made from their courier. This was my first order. And my experience is not good at all for their delayed services.
I will not attempt for any more order from your site and ofcourse will encourage others not to do so.

This is the 5th time i have written to them. They do not have any customer care number. When we write a mail to them they just send ticket numbers but no representatives get in touch with me. I have been generated 5 tickets but of no use.
They do not have a refund policy, only exchange policy.
How can i exchange the shoe or get a refund. I am waiting for the last 23 days.

The cost of the shoe was rs. 599/-
+1 photos
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May 20, 2017
Complaint marked as Resolved 
Street Style Store customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2017
Street Style Store Customer Care's response
Hi Soumyasree Ghosh

Sorry for inconvenience we are arranging your reverse pick up again it will be done in next 2 days.

Thank you
SSS
Feb 20, 2017
Updated by Soumyasree Ghosh
After complaining to Consumers Forum my order was picked up on 25th January 2017. I am attaching the Pick up Receipt with this comment. Then I received a mail from SSS regarding the dispatch of the exchange order on 2nd February 2017. Today is 20th February 2017, already 18 days and still I didn't receive the order. I am really loosing patience now.
Soumyasree Ghosh
[protected]

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