Street Style Store — I received a wrong and defective item and I raised the query yet they are not responding back.

Address:

Office No.903, 9th Floor, Pearl Best Height 1, Netaji Subhash Place, Pitampura, North West Delhi, Delhi-110034

I ordered shoes for 1218Rs, ive got entirely different and damaged product. tried to contact them the same day over phone for many a times it was just saying 'customer care executive is busy right now' the whole time. So i tried reaching the mail they responded by asking to sent the pictures i did the same the next moment then there was no reply. I even mailed back requesting a follow up mail still no reply. Please help me sort this issue.