[Resolved] Street Style Store — Issue in exchange

prachi07

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi, 201301
Website:	streetstylestore.com

Hi,

There are some issues with the size of my shoes and i want to exchange them. And want a bigger size. But the problem is, the product status is not showing as "delivered" on SSS site, so i am not able to raise the return request for the same. My order reference number is #1436949. kindly get the problem sorted as soon as possible.
PFA the screenshot of order status.

+1 photos

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May 25, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

Street Style Store Customer Care's response Hi prachi sharma

This email is regarding your exchange request. We would like to inform you that the whole exchange process has been automated to make it a better experience for our customers.

Now, you may initiate your exchange yourself. Here is the link to understand how it works.

http://streetstylestore.com/index.php?id_cms=7&controller=cms

When you follow the mentioned steps, your pick up will be arranged and it'll be attempted within 2- 4 working days.

Once the pick up is done and we receive the products in our warehouse, the replacement order will be made as per your selection you made while you initiated the exchange.

Thank you
SSS

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Comments

Snehal Jaiswal

from Delhi, Delhi

I had placed an order on the 02/03/2017 for three dresses. They informed me that the product will be delivered within 3-21 business days. It's been 47 days now and still no response. They keep telling me that the product will be dispatched soon. But I've had enough. I have raised 5 queries already and my patience has run out. .