Street Style Store — No information provided about my order

Address:	New Delhi, Delhi, 110041
Website:	www.streetstylestore.com

I order 3 pair of shoes and 1 dress from sss. I got the invoice in which they mentioned that my order is dispatched by fedex but they didnt provide my any tracking number. I wrote many mails to them, sometimes they say it will take days to process my request and sometimes order is ready but will be shipped in 4-5 days. I want my money back and don't want any order from them.

I am attaching the trail mail here:


"on thu, mar 31, 2016 at 5:17 pm, shefali mogha wrote:
Hi urvashi bhat,
We have understood your concern but we would like to inform you that the order take some time to get processed and then to be shipped. However, we will try to ship it as soon as possible as per your request.

Thanks

On thu, 31 mar at 4:39 pm, urvashi bhat wrote:
Dear madam,


I don't understand what are you people upto.
You saying order is ready for dispatch and will be shipped in 4-5 days.

What do you mean by that, even international couriers don't take this much time to ship.

Do you have the product or will go sarojini market to get the products and rename it then ship it.

I said give me tracking number of courier if you have shipped..Else cancel my order!!


Regards,
Urvashi bhat


On thu, mar 31, 2016 at 11:08 am, shefali mogha wrote:
Hi urvashi bhat,

Hi " customer name "

An update on your query regarding the order with streetstylestore.com. Your order # is ready for dispatch. This means that your shipment will be shipped in 4-5 days.

We will take a moment here to apologize. We were not able to stand by our commitment of delivering in time period of 3-21 days.

We are equally disappointed here as you are. Accept our sincere apologies and we hope you will give us one more opportunity to serve you with best of products and at best possible time.

If there is anything else we can do, let us know.

Helpdesk
Streetstylestore.com

On thu, 31 mar at 10:46 am, urvashi bhat wrote:
Then how can you send me the courier name fedex without dispatching the order?
This is a malpractice you people following.
I read the reviews you are following this practice since long..
Too bad to hear from an e-commerce company that too in present era.

I want to cancel my order and get full refund in my account. Please process my request.

Regards,
Urvashi bhat


On thu, mar 31, 2016 at 10:36 am, shefali mogha wrote:
Hi urvashi bhat,
We have understood your concern but we would like to inform you that the order take some time to get processed and then to be shipped. However, we will try to ship it as soon as possible as per your request.

Thanks
Sss
On thu, mar 31, 2016 at 10:07 am, urvashi bhat wrote:

Thank you for the mail.

I was supposed to get the tracking number.
As per your invoice you have sent through fedex so it is not a big deal for you to give me the tracking number. I need the tracking number so that i can track it myself as in your mail you haven't given me any status of my order.. Please send it asap.


Regards,
Urvashi bhat

On wed, mar 30, 2016 at 6:44 pm, shefali mogha wrote:
Hi urvashi bhat,

Thank you for getting in touch us.

We are sorry that you feel we have failed to deliver you the products on time. Don’t worry we are proceeding with the order. We will follow up on your order every day to track the progress of your shipment and we will email you as soon as it has shipped.

We’re a small business ourselves, we’ve really worked hard to build the best products for our customers.

Thank you for your patience. We look forward to deliver you the order soon.

If there is anything else we can do, let us know.

Helpdesk
Streetstylestore.com


On wed, 30 mar at 2:44 pm, urvashi bhat wrote:
Dear madam,


I had placed an order on 26th march, 2016.
It got the invoice but i haven't received the tracking number.

Please provide me the tracking number. I am also attaching the invoice also of my order


Thanks and regards,
Urvashi bhat


[protected] forwarded message[protected]
From: street style store
Date: sat, mar 26, 2016 at 3:53 pm
Subject: [street style store] order confirmation
To: urvashi bhat


Hi urvashi bhat,

Thank you for shopping with street style store. Please note that it takes 3-21 days for your order to be dispatched.!

Order details

Order: wxcayxxyx placed on 03/26/2016 15:53:29
Payment: ccavenue

Reference product unit price quantity total price
Tasteful touch - shoe size : 36 rs 499 1 rs 499
Tea date flats ( brown ) - shoe size : 36 rs 499 1 rs 499
Best in the world - size : s rs 699 1 rs 699
S6 gentleman prefers blonde - shoe size : 36 rs 499 1 rs 499

Voucher name: save498 -rs 498

Products rs 2, 196
Discounts rs 498
Gift-wrapping rs 0
Shipping
Total paid rs 1, 698


Shipping

Carrier: fedex

Delivery address billing address
Urvashi bhat
Flat no 16, a wing, garden view housing society
Near rahul towers, kothrud depo, pune
411038 pune
India
[protected]
Mahārāshtra urvashi bhat
Flat no 16, a wing, garden view housing society
Near rahul towers, kothrud depo, pune
411038 pune
India
[protected]
Mahārāshtra


You can review your order and download your invoice from the "order history" section of your customer account by clicking "my account" on our shop.

If you have a guest account, you can follow your order via the "guest tracking" section on our shop.


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