[Resolved]  Street Style Store — no refund or exchange done after picking up the product

Ipzggpkq order number - had applied for exchange. I had requested a size 38 but was sent the same size 37 back to me. I had requested a size up for exchange. They literally picked up the order for exchange. And now they do not refund tthe amount or even exchange the product
Order reference gtkdzzsxp - placed on 03/18/2019 i need this product to be replaced with a size 38. I have complainted every time i'm ordering.
The company literally doesn't entertain tickets that are reopened by the customers.
Do i get a refund or the proper sizeof the shoe? The pick up was done on 2.04.19 by the company for the product.
Please do the necessary changes as soon as possible. Hopefully you guys don't mess up this time. I am tired of complaining about this company.