[Resolved]  Street Style Store — placed an order for two products on 12th october still not delivered

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:streetstylestore.com

I placed an order for two products on 12th october - order number -2466419. The estimated delivery date as per the websites shown was 2nd of november.
I did not receive the products on the given date and since then the delivery dates have been postponed numerous times.
Then i received a message in the third week of november that my order has been split into two and both the products will be dispatched separately (Order number 2466419 and order number 2531558).
I received one of my products (Order number 2531558) on 26th november. However the size of the product ordered was not matching the regular shoe size (Had ordered 37 number but it was way smaller than my other shoes of the same size) have sent a replacement request for that.
But there is no update on the other product (Order number 2466419). Have submitted so many queries and raised numerous tickets for my order but all in vein. No exact updates available anywhere.
Initially the number mentioned on the internet was working and i could get an estimated delivery date updates on that but now even that number is not working.
Please help me get my products or my money. The total value of both the orders is rs 1573.
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Jan 3, 2019
Complaint marked as Resolved 
Street Style Store customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2018
Street Style Store Customer Care's response
Hi,

We would like to inform you that we have already forwarded your issue to the concerned team. They are trying their level best to dispatch your order. Please be assured that once it is dispatched, you will receive a mail from our side.
And for order #2531558 once we receive the products in our warehouse, the replacement order will be made as per your selection you made while you initiated the exchange.

Helpdesk
Streetstylestore.com
Dec 10, 2018
Updated by Neha Richharya
My orders are still undelivered. Please help
Dec 12, 2018
Updated by Neha Richharya
Please help me with my orders!! Street Style Store has still not delivered my products
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