[Resolved] Street Style Store — Product quality of #1092349 (Palm Desert Dress)

Susmita Horrow

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110088
Website:	streetstylestore.com

Hello,
I ordered one Palm Desert Dress with order id #1092349 on 11/21/2016. The dress I received was quite different from the photo on the web. I raised the complaint. I was assigned help desk person named Rohit Bhalla. He told me that they don't have a refund policy. Instead I can return the product and receive a credit note for a future purchase at http://streetstylestore.com/. The conversation happened on Nov 24 and I haven't heard back. I again sent a reminder mail on 30th November, but I haven't got any reply. I tried their phone number, but it is always switched off or busy. It is really frustrating. I demand a refund for this.

+2 photos

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May 9, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Street Style Store Customer Care's response Hi Susmita,

I appreciate you have forwarded your concern and given me a chance to assist you with this. I am providing you the link below and you have to initiate your exchange request by yourself.

http://streetstylestore.com/in?id_cms=7&controller=cms

Kindly note that the above link will only provide size change option, so kindly proceed with the same.

If there is anything else I can do, please let me know at sss.[protected]@gmail.com

Regards
SSS Resolver

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently

Dec 12, 2016

Updated by Susmita Horrow The given link doesn't work. By the way, I want the refund. I don't want this product. This is not what you show on the website.

Dec 12, 2016

Updated by Susmita Horrow http://streetstylestore.com/in?id_cms=7&controller=cms didn't work, but I saw replace option in my accounts page. I have initiated the process. Please expedite the refund process.

Thanks!