[Resolved]  Street Style Store — return can't be initiated.

I won a pair of boots by sss but i was sent across a wrong size, i didn't have an order id as i had won them. I had a conversation with the concerned person and the exchange was possible. Nobody after that got in touch with me. I'm facing a great inconvenience since 1 month for no fault of mine. Nor can i use the shoes neither keep them. If you guys don't allow exchanges then why send the wrong sizes? That wasn't even my fault.
Guys please, for your mistake don't let a customer suffer. At least allow me to go to the warehouse myself to get it changed.