Street Style Store — Return of money

Address:	New Delhi, Delhi
Website:	Street style store

I had ordered a product from street style store. My order was split into two seperate orders. The amount for both the orders was same (999 each).
When I recieved the first order, I did not find it to my liking and returned it. The return was duly picked up. I spoke to the customer care representative through the e-mail since the once number they have provided on their site never seems to work. He assured me that since I had yet to receive the second order and seeing how the amounts were same for both, he would adjust the amount in the second order so that I would not have to pay anything at all. The second order arrived with the delivery person having no knowledge of the adjustment of amounts and he point blank refused to speak to his superiors or see the mail when it was clearly stated that I would not be needing to pay for this order. His response was " if you want this pay for it otherwise go back".
Since I was really in need I ended up paying another ₹999.
Since that day I must have placed over a 100 calls to the customer care they have with the number always being on wait or busy. ALWAYS!
And when I tried to get in touch with them through the mail, I have just recieved the auto generated mail telling me that my ticket id is so and so. There has been no contact from their side ever since and the customer care has been extremely ignorant. Please help me out with this situation as my money had been stuck there . I went to their reviews after all this had happened and found out I was not the only one facing this issue.