[Resolved] Street Style Store — They are neither sending me the product nor the refund

Nicky_rao_99

Address:

Delhi (probably Hauz khas)

I have no idea why their customer service agents are not responding. The most poor support staff I have ever seen.
I did place an order and received a damaged/used product. Hence, initiated exchange same day.
They sent an agent to do the return pickup but I have not received the new product yet and not even the refund.
On top of that, not responding to the tickets which I have raised. I have raised 3 tickets and its been more than a month they aren't responding.
What is this behaviour?
They arent even refunding my money.

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Oct 23, 2020

Complaint marked as Resolved

They have finally refunded it to my bank account. Thanks 🙏

Street Style Store customer support has been notified about the posted complaint.

Oct 06, 2020

Updated by Nicky_rao_99 They do not respond since Sep 28. After doing the exchange pickup. I am so frustrated. First they sent me a used product and now they are irritating me like hell. What dint they respond to my 3 tickets which I have raised from my SSS account.

Verified Support

Oct 07, 2020

Street Style Store Customer Care's response Hi,

We are extremely sorry for the inconvenience caused. We would like to inform you that as per our telephonic conversation, we have already generated your replacement order #3646019 and it is ready for dispatch. Please wait, once your order will be shipped, you will received tracking details from our end.

Please mark this case as "Resolved" if you find that the query is resolved from our end.

Thank you
SSS

Oct 13, 2020

Updated by Nicky_rao_99 Hi. I kinda gave up. Cause the process is quite filled with hassle and trouble. SSS I like your products. I have kept the other footwear as its all set to rock. But I received other pair as a damaged/used one. So I raised an exchange req. For the same size. You guys didn't respond. I raised consumer complaint. You send size 38. And all this process took 30+ days. I have cancelled the exchange order as it is size 38 which won't fit into my foot as I ordered the same one. So I do not have patience and it doesn't make sense to me to ask for size 35 again and wait for another week or 10 days. Hence, I am expecting a refund for that amount. I request to make this process hassle free as I have raised the same complaint few days back on SSS forum and no one responds. Its irritating. Very much frustrating. Thanks.

Oct 17, 2020

Updated by Nicky_rao_99 Are you returning funds back to me? Or I shall go ahead with my bank to raise a dispute with cancelled merchandise. I do mot want a voucher to chase SSS back for some other order related concerns. I am done. Would you mind to initiate a refund as it's already been more than a week since I cancelled exchange product ? And that SSS forum is pathetic seriously. No one reverts to you.

Oct 18, 2020

Updated by Nicky_rao_99 I will share screenshots of all this on my facebook, insta n twitter handle.

Verified Support

Oct 20, 2020

Street Style Store Customer Care's response Hi,

We are extremely sorry for the inconvenience caused. We would like to inform you that as per our telephonic conversation, We have gone through your replacement order #3646019 and the status shows that the parcel has been returned to origin. Let us explain this to you.

We shipped your order and the courier company marked the status on your order as " return to origin ". Maybe you were not available at your address or the possibility might be there that the courier company did not reach out to you.
We have initiated your refund for replacement order #3646019 and it will be reflected in your account within 5 to working days.

Please mark this case as "Resolved" if you find that the query is resolved from our end.

Thank you
SSS