Street Style Store — Unresponsive Customer Care System and Undelivered Order

My order 6899073 was ordered on Nov 2nd 2022, yet the order has not been discharged even after 21 days which is the max time according to their website..The order status was not even updated, except for the automated replies to query their customer care hasn't yet contacted me, even though i requested that about 6 times !!! This is ridiculous there's no cancel option too for me to get my money back!