Style Spa Furniture — cot was broken in the middle

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.stylespafurniture.com

I bought a COT from style spa furniture out let begum pet, Hyderabad, all of a sudden when i sat on the COT, it was broken in the middle. I was quite disappointed with quality of the product. I have almost 20k + for this product.

When i approach the style spa furniture outlet, they said that i need to buy the side supporting accessories to fix my problem, when i discuss about the quality of the product they said that it was a common problem with the design that was choose by me, which is really annoying to me.

When i order for the accessory, they said that it will take a minimum of 4 to 5 weeks to get delivered and again i need to bear the transportation and technical assistance charges to fix my COT.

Since the problem is with style spa brand they need to address the customer issues in a proper and decent manner, in spite of that they are charging to customers. I request every one don't by this product any more also the service that is provided by them is too bad. The quality of the product is too bad. Just for look wise it might impress you, but don't trust this brand any more.

Date of Incident : March 1st week 2018
Desirable resolution: As it is accepted by the company outlet, it is a design issue of the product and which they agree that they have stopped production of this kind of design and it is a manufacturer fault. They should replace this for free of cost to the customers.
Cot model name : Eden Bed.