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Su-Kam Complaints & Reviews

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Last updated Jul 14, 2023
Complaints 194
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41
Unresolved
153
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Su-Kam reviews & complaints page 6

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R
Rameshwar Prasad Meena
from Mumbai, Maharashtra
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ups destroyed

Address:Asan post muhi teh. Bases ditt. Dausa, 303323

Complement number 30766c09020412 and happy code _2529 ke complement 3 march 2019 ko ke thai lekin aaj 05 _06 din home ke baad bhai koi complement ke or dyan nahi de raha hai

Please request you to solve this problem imidiatle

Call mobile number [protected]
Village asan post muhi tehsil baswa district dausa rajasthan 303323
Product details sukam company ups modal shark900 12v ups product home ups...
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M
Manjeet Lathwal
from Gurgaon, Haryana
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complaint regarding service of inverter

Address:131306

Dear officials,
My su-kam inverter is damaged and not working properly because of some fault whatever i don't know what's the problem.
In this regarding i have registered complaint with your executive. My complaint registration number is 14359c10180219.
So there is no reply or no service from your side.
My mobile number is [protected].
Name & address for service -
Manjeet lathwal,
Vpo - mundlana,...
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S
Saroj 1
from Noida, Uttar Pradesh
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sukam battery complaint no - 25121c10230119

Address:Gurgaon, Haryana, 122001

Maine su-kam co ka 150 kva ki 2 invertor battry purchase ki august 2018 main
Ab wo kharab ho gai hai service center wale battry le gye ab wo change kar ke nhi de rahe hai maine su kam main call ki wo kahte hai service center main baat karo
Or service center wale kahte hai su kam main baat kare but abhi tak meri battry change nhi ki hai..

My complaint no - 25121c10230119
Umesh kumar
[protected]...
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Dear sir
I bought a sukam invertor 1500va shiny in the month of june 2014. At that time this model comes with 7 year gurantee of transformer, this is also written on box when i purchase it.
Now about last week this not working. So i complained it to company. Company send engineer to check it. He found transformer is burnt. But he said you have to pay for replacement.
I complained customer care but they are providing...
+6 photos
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S
Suren Chhikara
from Pundri, Haryana
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eco brainy output power failure

Address:Sonipat, Haryana, 131024

My Eco brainy failed to provide me output power and I complained it to nearest service center sonipat after a week they told me to register a complaint on toll free which was registered by me on 17 July 2018 and I got this msg, Dear Customer your complaint no is 35244C16170718. Please share Happy code 7167 if you were satisfied with our services. Contact us on [protected].
After that on 24.07.2018, I again call to customer care and...
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SuKam charges big amount in Warranty or AMC of its Products in which they cheats and no one comes to attend complaint. I logged complaint on its Tollfree No.on 02/07/18.They advise to wait for 12-24hrs.I Communicated local service centre Eng.Mr.Hajarilal on different days where he always says to wait for attender.Now he doesn't picks his cell.It seem if i personally pays he will soon come and resolve the problem of my 5kva Inverter where...
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S
Shyam1705
from Ranchi, Jharkhand
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solar inverter 50 kva and charge controller problem

Address:829202

Maine su-kam co ka 50 kva solar invertor aur charge controller purchase kiya jab purchase kiya to bahut muskil se su-kam co ka koi admi aaya aur jaise tase fit karke chala gaya uske baad 100 bar phone karne ke baad aur complain likane ke baad koi engg aaye phir se usme problum aa raha hai lekin complain likane ke baad bhi koi company ka admi nahi aata hai aur complain solve kar diya jata hai. Feb-2018 ka purchase machine hai jo ki warranty...
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S
shamsabad
from AGRA, Uttar Pradesh
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5kva commercial ups/inverter

I had Installed 5Kva SU-Kam Commercial Ups/Inverter at my Petrol Pump at Shamsabad, Dist. Agra which is under warranty. I logged a complaint of non-working the same 5kva inverter on 02/07/18 with Compl. No.81535c[protected] on Co. Toll free no. where they advise to wait just 12-24 hrs where Co. eng./attendent will visit and check the product on site.
5 days have passed and no one came and re-solve the problem due to which i had suffered...
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V
vikas125
from Hyderabad, Telangana
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faulty falcon hbu model

Address:Pune, Maharashtra, 411061
Website:www.su-kam.com

Have purchased falcon hub model around a year ago. Since then i am facing multiple issues with this inverter.

1. Dealer sold me unit having "demo" written on it. Looks like he sold me a demo unit.
2. On first power on of inverter on the day of installation fuse bust and some sparks from the inverter, after that inverter is not working. Dealer sends inverter to the service center and it took 2 weeks to get it repair.br...
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R
Rama7786
from Bengaluru, Karnataka
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battery complaint

Address:Ganjam, Odisha, 761001

Dear Sir/ Medam

My Battery with
Model: SBWPP 1500
Serial No: 02301B[protected]
IN WARRANTY
has low back up, so please kindly send your Engineer to check this.

Name & Address:
Debasish Maharana
At:Danua Street
Po:Bhabinipur, Brahmapur
Dist: Ganjam, Odisha
Pin: 761001. India
MOB: [protected]

Early reply is needed.
br...
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B
Balram Choubey
from Madanpur, West Bengal
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su kam falcon 1600va inverter

Address:Rohtas, Bihar, 821307

The goods were purchased five months ago. I have the bill but lost Warranty Card, 24 month warranty over the product. Now Service Center and Company Person said you can't avail the warranty without warranty card, then i told him that issue me another warranty card then they said when you lost your warranty card the product is out of warranty. Service Center and Customer Care Associates are too rude. A peace of paper is more important then...
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A
Abdurrahman Ansari
from Mirzapur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

service not provided

Address:233227

I have purchase an Sukam Inverter Brainy Eco 1600Va with S.No.56920F[protected] on 16-Nov-2016 Invoice no. MIS-677/2016-17 with 2 years manufacturer warranty but unfortunately its not working from 25th of March i have made several complaint in Sukam customer care regarding this issue but my complaint not resolved every time i call for service they said that your case is closed we are registering new complaint but again after 24 hrs the...
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S
Suriyas_25
from Bengaluru, Karnataka
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no service provided

Address:560099
Website:www.su-kam.com

From the day one i have problem with sukam home inverter ecobrini 1.1 kva

No one is coming to do regular health check every 6 month, which was told me to when i have purchased this unit last year.
And now my unit is not powering on complain no: 10135c09231217

I spoke to rajiv who is floor team leader for sukam sc, and told my complain is escalated and it will be attended today without fail, and he told...
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Address:560034
Website:www.su-kam.com

Sukam is not providing replacement for faulty ups;

Multiple complaints been raised since april/may 2017 - they are closing the tickets to maintain their slas, without providing any solution.

Sometimes they will pretend my number is not registered with them, in order to avoid addressing the old tickets.
Sometimes they say their system is unable to register ticket.
They always say they will call back,...
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G
G s battery
from Bhagalpur, Bihar
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900va/shiny is not working

Address:91

My complain no. Is [protected] dated on 16/09/17. Your sarvice center is not response to my complain. I contact to gaya sarvice center mr. Deepak kumar. I contact to mr. Amit kumar ([protected]). I contact to distributer maa mahrani enterprises patna ([protected]) your all implies are not response to my complain. What i do? Can i move to consumer court?...
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P
Partha Pratim Ghatak
from Kolkata, West Bengal
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worst customer service within warranty period of su-kam ups.

Address:722157

I have purchased a su-kam falcon hbu 1100/12vdc sine wave hups on 26/04/2017. Product serial no is 501b[protected]. My inverter is stop working on from31/08/2017. I have registered a complain in su-kam customer service (Mobile no.[protected]) on 01/09/2017 vied complain reference no. 24464c09010917. I was told the service engineer will visit in 72 hours but never saw him. Also i called the customer support several times and every time...
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G
Gyanendra Kumar Jain
from Karnal, Haryana
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inverter not working

Address:209304

Sir i have purchased inverter and my inverter in under warranty and i have raised complaint online i have also tried many times on your number [protected] but every time it was disconnected after reporting that your customer care officer is busy however i have lodged a complaint today over phone no.[protected] at 08:46hrs but complaint number was not provided by your side

Problem :
Inverter is not charging battary...
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V
Vimal Kumar Pathak
from Noida, Uttar Pradesh
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No response on my complaint

Website:su-kam.com

I have a sukam solar system and it is not working. So that I registered complaint ( ref number - 16193C[protected] through customs care on May 27, 2017 regarding this but no one gives proper response.

One engineer, who contact number is [protected], called me on May 27, 2017 and told me that he will come on May 29, 2017 but he didn't come. Today, he called me and told that he can't​ resolve any problem of Ghazipur district.br...
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M
Mangal Singh Besra
from Hojai, Assam
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Battery backup is poor

Address:833219
Website:www.su-kam.com

I have purchased the battery and inverter from rajat electronic seraikella on 02/11/2015. Care if vinayak enterprises​ jsr. Problem had come once in 01/09/16 and same battery has been repaired and given back to me. It is in guarantee period.

Model: sbw 180 ah wr
Product : tall tubular battery
Code: fcdbatwrtt[protected]

Now again there is a same problem of battery backup. It's​not more than...
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S
sj4
from Pune, Maharashtra
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Inverter after sales service

Address:Faridabad, Haryana, 121003

I have a invertor which is in warranty and is making noise and lil sparks as well. i contacted the customer care and they told me to send the technician now but they said they will send him within 3 days and cant send now.
so i have to call someone else to look after the issue. thats pretty BS service from sukam
what is the use of service then....
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