Su-Kam Complaints & Reviews

Sir i have purchased a new sukam brainy eco 1100 invertor on[protected] through flipkart sold by apollo trading company with 02 year warranty.
On[protected] some technical problems happened with my invertor.
I registered the complain sukam customer care [protected] on[protected] and my complaint no is 48546c16010319.
Sir customer care told me that your problem will solve 3 or 4 days.
Engineer visited my invertor[protected] and said that your problem will solve 2 or 3 days when new pcb comes from company.
After 1 week when i call engineer they no answered then i call customer care the call is not going till today.

Sir i request to do the needful solve my invertor problem at the earliest.

Thanks & regards
Hanuman singh

Complement number 30766c09020412 and happy code _2529 ke complement 3 march 2019 ko ke thai lekin aaj 05 _06 din home ke baad bhai koi complement ke or dyan nahi de raha hai

Please request you to solve this problem imidiatle

Call mobile number [protected]
Village asan post muhi tehsil baswa district dausa rajasthan 303323
Product details sukam company ups modal shark900 12v ups product home ups
It brunt or destroyed
Repairs it's
Imidiatle
Ok
Thanks

Dear officials,
My su-kam inverter is damaged and not working properly because of some fault whatever i don't know what's the problem.
In this regarding i have registered complaint with your executive. My complaint registration number is 14359c10180219.
So there is no reply or no service from your side.
My mobile number is [protected].
Name & address for service -
Manjeet lathwal,
Vpo - mundlana, tehsil-gohana, district - sonepat, haryana
Pin - 131306.

Please provide your service and reply as soon as possible.
Thank you

Maine su-kam co ka 150 kva ki 2 invertor battry purchase ki august 2018 main
Ab wo kharab ho gai hai service center wale battry le gye ab wo change kar ke nhi de rahe hai maine su kam main call ki wo kahte hai service center main baat karo
Or service center wale kahte hai su kam main baat kare but abhi tak meri battry change nhi ki hai..

My complaint no - 25121c10230119
Umesh kumar
[protected]

Dear sir
I bought a sukam invertor 1500va shiny in the month of june 2014. At that time this model comes with 7 year gurantee of transformer, this is also written on box when i purchase it.
Now about last week this not working. So i complained it to company. Company send engineer to check it. He found transformer is burnt. But he said you have to pay for replacement.
I complained customer care but they are providing proper resolution and close my comlaint without resolving my issue.
Kindly resolve my problem
.
I am providing following details:
Model: 1500va shiny, mfg date: may 2014
Serial no: 50503b[protected]
Puchase on : june2014
Complaint no. 27944c13080918 date 8sep2018

My Eco brainy failed to provide me output power and I complained it to nearest service center sonipat after a week they told me to register a complaint on toll free which was registered by me on 17 July 2018 and I got this msg, Dear Customer your complaint no is 35244C16170718. Please share Happy code 7167 if you were satisfied with our services. Contact us on [protected].
After that on 24.07.2018, I again call to customer care and asking for assistance, they again told me that within 24 hours our technical person will contact you, but still today, no body is contact me. And today I again speak to Mr Rajeev Kumar on customer care and now he told me that you can contact our local service center for further assistance and status of your complaint

SuKam charges big amount in Warranty or AMC of its Products in which they cheats and no one comes to attend complaint. I logged complaint on its Tollfree No.on 02/07/18.They advise to wait for 12-24hrs.I Communicated local service centre Eng.Mr.Hajarilal on different days where he always says to wait for attender.Now he doesn't picks his cell.It seem if i personally pays he will soon come and resolve the problem of my 5kva Inverter where i am daily bearing to much cost in fuel comsuption in my Generater.Till today 12days had passed no one had visit and complaint is closed without even attending.

Maine su-kam co ka 50 kva solar invertor aur charge controller purchase kiya jab purchase kiya to bahut muskil se su-kam co ka koi admi aaya aur jaise tase fit karke chala gaya uske baad 100 bar phone karne ke baad aur complain likane ke baad koi engg aaye phir se usme problum aa raha hai lekin complain likane ke baad bhi koi company ka admi nahi aata hai aur complain solve kar diya jata hai. Feb-2018 ka purchase machine hai jo ki warranty me bhi hai lekin su-kam co koi bhi admi dekhnewala nahi.

I had Installed 5Kva SU-Kam Commercial Ups/Inverter at my Petrol Pump at Shamsabad, Dist. Agra which is under warranty. I logged a complaint of non-working the same 5kva inverter on 02/07/18 with Compl. No.81535c[protected] on Co. Toll free no. where they advise to wait just 12-24 hrs where Co. eng./attendent will visit and check the product on site.
5 days have passed and no one came and re-solve the problem due to which i had suffered a lot of loss by fuel in Silent Generator regularly from last 5 days whenever power supplies cut-off..
This is real cheating by Su-kam who commits to re-solve the complaint within 12-24 hrs. I am regular calling the cell no.[protected] of local service Centre Incharge Mr.Hajarilal whose no. was provided by Co.'s toll free no..It is noticed that in support of Co.'s name he use to provide service on priority to the customers who personally makes tunning with him and pays his Eng. or to him confidentialy.

Have purchased falcon hub model around a year ago. Since then i am facing multiple issues with this inverter.

1. Dealer sold me unit having "demo" written on it. Looks like he sold me a demo unit.
2. On first power on of inverter on the day of installation fuse bust and some sparks from the inverter, after that inverter is not working. Dealer sends inverter to the service center and it took 2 weeks to get it repair.
3. Now few days before inverter stops working with short circuit working.
There is no short circuit in wiring, everything works well without the inverter. Service person repairs this issue.
4. After this repair on next power (On a same day of repair) failure inverter works only for 5 mins and after that, it is giving a warning for 'overload'.
Now everything after power failures inverter works only for 5 mins and after that, it is giving overload warning every for single tube light.
5. Inverter never works with the android app.

Looks like i got faulty (Demo) piece of the inverter. Here i am requesting you to replace my inverter with a new unit.

Dear Sir/ Medam

My Battery with
Model: SBWPP 1500
Serial No: 02301B[protected]
IN WARRANTY
has low back up, so please kindly send your Engineer to check this.

Name & Address:
Debasish Maharana
At:Danua Street
Po:Bhabinipur, Brahmapur
Dist: Ganjam, Odisha
Pin: 761001. India
MOB: [protected]

Early reply is needed.

Regards
DEBASISH

The goods were purchased five months ago. I have the bill but lost Warranty Card, 24 month warranty over the product. Now Service Center and Company Person said you can't avail the warranty without warranty card, then i told him that issue me another warranty card then they said when you lost your warranty card the product is out of warranty. Service Center and Customer Care Associates are too rude. A peace of paper is more important then product. There is no Value of product.

What happen when i lost my passport, i lost my sim card, i lost my Certificates, do i never get again.

Company is cheating with their customer.

I have purchase an Sukam Inverter Brainy Eco 1600Va with S.No.56920F[protected] on 16-Nov-2016 Invoice no. MIS-677/2016-17 with 2 years manufacturer warranty but unfortunately its not working from 25th of March i have made several complaint in Sukam customer care regarding this issue but my complaint not resolved every time i call for service they said that your case is closed we are registering new complaint but again after 24 hrs the same case closed without solution no one came up from sukam i am attaching snapshot of complaint registration sms's . The dealer is helping me as best as he can but the role of sukam company is irresponsible the are just making fool and giving dates.

From the day one i have problem with sukam home inverter ecobrini 1.1 kva

No one is coming to do regular health check every 6 month, which was told me to when i have purchased this unit last year.
And now my unit is not powering on complain no: 10135c09231217

I spoke to rajiv who is floor team leader for sukam sc, and told my complain is escalated and it will be attended today without fail, and he told he will get back to in one hours time with update, it's more then 4 hours now i don't get call from him or sukam service engineer.

Does this is way you provide service to all your customer?

I want to this complain to reach top mgmt on sukam and let them know how there ground team works

I have purchased this unit form "esskess green energy systems pvt. Ltd." and manger from esskess mr. Barth told me is any issue, i can reach him any time, but now when i called and inform them, they saying they can't find my detail on there system,

So are they really dealer of sukam, why they action like this when product is sold out and they don't know the customer information at all.

Such bad experience since i have taken this unit from sukam

To all my friend never buy product form sukam, as they are poor in providing the service to there client...

Sukam is not providing replacement for faulty ups;

Multiple complaints been raised since april/may 2017 - they are closing the tickets to maintain their slas, without providing any solution.

Sometimes they will pretend my number is not registered with them, in order to avoid addressing the old tickets.
Sometimes they say their system is unable to register ticket.
They always say they will call back, but never do.

Ups model: micron 250 va
S. No.: 920f[protected]
Date of purchase: 12 march 2017

The supervisor also refused to provide number for their grievance cell.

My complain no. Is [protected] dated on 16/09/17. Your sarvice center is not response to my complain. I contact to gaya sarvice center mr. Deepak kumar. I contact to mr. Amit kumar ([protected]). I contact to distributer maa mahrani enterprises patna ([protected]) your all implies are not response to my complain. What i do? Can i move to consumer court?

I have purchased a su-kam falcon hbu 1100/12vdc sine wave hups on 26/04/2017. Product serial no is 501b[protected]. My inverter is stop working on from31/08/2017. I have registered a complain in su-kam customer service (Mobile no.[protected]) on 01/09/2017 vied complain reference no. 24464c09010917. I was told the service engineer will visit in 72 hours but never saw him. Also i called the customer support several times and every time they mention they will send next day (Looks like some standard script) but never saw anyone. I called the manager (Mr. Khatua, cont. No [protected]) of asp kolkata, su-kam service centre several times and he always responds that he will be arrange an engineer to visit my premises next day but in vain. Would like to request you to arrange someone immediately as it is very urgent in point of view. But till date no action has been taken to resolve the problem.

Sir i have purchased inverter and my inverter in under warranty and i have raised complaint online i have also tried many times on your number [protected] but every time it was disconnected after reporting that your customer care officer is busy however i have lodged a complaint today over phone no.[protected] at 08:46hrs but complaint number was not provided by your side

Problem :
Inverter is not charging battary

Inverter detail is as under
Moder shark 700
Purchased on 07.09.2015 with warranty of 24 months
Serial no.56901b[protected]
Address: village post jugrajpur near chakarpur mandi, kanpur nagar 209304
Contact no. [protected], [protected]
Email [protected]@rediffmail.com

Please guide your concerning staff to attend the complaint at the earliest
Thanking you
Gyanendra jain

I have a sukam solar system and it is not working. So that I registered complaint ( ref number - 16193C[protected] through customs care on May 27, 2017 regarding this but no one gives proper response.

One engineer, who contact number is [protected], called me on May 27, 2017 and told me that he will come on May 29, 2017 but he didn't come. Today, he called me and told that he can't​ resolve any problem of Ghazipur district.

Today, I called to customer care once again. They provide contact number of local service center (Rajesh - [protected]). When I called Rajesh, he gave contact number of another person ( Daramendra - [protected]), who didn't receive my call.

So that I would like to know who will resolve my problem and when???

I have purchased the battery and inverter from rajat electronic seraikella on 02/11/2015. Care if vinayak enterprises​ jsr. Problem had come once in 01/09/16 and same battery has been repaired and given back to me. It is in guarantee period.

Model: sbw 180 ah wr
Product : tall tubular battery
Code: fcdbatwrtt[protected]

Now again there is a same problem of battery backup. It's​not more than 30 minutes even only three led bulbs are lighting.