Suburban Diagnostics — doubt on capabilities at your center

Address:

Thane, Maharashtra

Hi,
My name is anil nazareth, today i. E 12.11.19 at 9.30 am i took my son nathan for blood check-up at vartak nagar branch, thane w. My son is 8 years old and had earlier done 2 blood test in the vartak nagar branch, last blood test for my son was done on 14th nov 2018.
Today at the vartak nagar branch bhavna zethwa refused to do his blood test. When i inquired the reason for not doing the test, i was informed by her that as per the rule of suburban diagnostics blood check up for 8 years and below is not allowed at the center. I told her to check for earlier details of blood test done at the same branch. After checking the details, she gave me excuses like i am alone hence cannot do the test, when i told her that in earlier test too there was only one person at the center, she told me that she was surprised on how the previous test were conducted. After a while she asked me whether my son will cooperate for the blood test.
After interacting with her i doubted her capabilities of conducting the test. I did not want to take any risk; hence i went to dr desai diagnostic centre, vartak nagar. My son allowed to collect the blood sample without any hassle.
Few things that are bothering me are 1) is there any such rule that 8 years and below blood test cannot be done at the center, if done 1 senior is required to accompany the assistant pathologist.2) if not allowed then why were the earlier two test been done.3) how do i know the pathologist is senior or junior.
In your pathology lab nowhere it is mentioned that children who are 8 years and below their blood test will not be done, and neither does your broacher mention this information. I called up your customer care, my complain was attended by sabha even she told that 7 years and below blood test is not allowed at vartak nagar center. When i rechecked with her for such rule, she informed me even she was not sure of this rule may be such rule may or may not exist. It is surprising that the person at call center is not aware of your company policies.
My entire families test was been done at suburban, todays experience raises doubt on capabilities of the pathologist that you have at your center and the staff at customer care.
All our test was done at suburban as i believe in getting test done at reputed pathology. Today’s experience makes me doubt on the entire process at your center. Hence have decided not to do any test further with your diagnostic center.

Regards,
Anil nazareth