Suburban Diagnostics Complaints & Reviews

Awaiting for ECG report. ECG report was performed at their Thane centre, next to RMall, Ghodbunder Road on 22bd March 2023 at 2.30 pm We were promised to send the report by email by 5pm same day. It's 8.45 pm now. And my five emails and two phone reminders to them. They did not send the report. We need to start medication depending on the report. This is utter nonsense. Utter negligence.

I went to airoli 3 suburban diagnostics for covid check up, they said the report will be available @ 7 pm, we confirmed multiple times and also informed her that i have a flight on the same day and will need the report, however they said for sure you will get the report, and when called to collect the report they kept on postponing the time and then later they closed the lab and there was no response from any of the employee. Worst diagnostics ever.

Test for RTPCR test conduction on 28th of Oct, At Suburban diagnostic Madgoan, The Lab technician had come home but wasn’t with the ppe kit and sample collected at 9am in the morning while the reporting time stated on the report as 12:40pm which is almost 3 hrs 40 mins later indicated on the report, Report received on 29th stating the 8 year old Child was positive with Covid. Which truly indicates the test wasn't conducted correctly.
The child seemed healthy without any signs hence the family Repeated test on 30th Oct 2021 at Victor Apollo Hospital Margao, report came as Negative.
Which indicates how careless such a lab like Suburban diagnostic can be towards the public.
The family had to cancel their Flight tickets which was a waste of money to the fly adding additional stress to the family for the entire day.
Extremely disappointed with the Services The company should be sued for wrong reports and test indications

Firstly want to say that they have a collaboration with UMARJI MOTHER AND CARE in Balewadi and I was referred by my Obstetrician to Umarji for a Combined test that included NT Scan and blood sample for double marker. My NT scan went well followed by my blood samples collected by Suburban on the same day. I was said I should receive my samples by the following week which I actually did not and instead I was called for 2nd sample as they stated...

On Thursday, June 04, 2021 I had an appointment for a USG examination at 11:00 Hrs. at the Lulla Nagar, Bibwewadi - Kondhwa Road Centre. SID no.[protected].
On visiting the washroom at the centre, I found there was no soap in the dispensing bottle. It did contain about 5 mm of some very diluted water giving the impression of soap.
I pointed this out to the reception staff. They made a phone call to somebody upstairs. After my USG examination was over, I had to wait for the examination report. On checking the washroom, I found that the Soap had still not been replaced, even after a lapse of 12 to 15 minutes.
At this point I requested to see the person who is responsible for the housekeeping / administrative services at the centre. After having had to raise my voice one Mr. Santosh Pakhare showed up as to the person in-charge of the centre. He appeared to be most casual about the absolutely callous and low level of hygiene, more relevant in these times of the COVID PANDEMIC.
I wonder, if SUBURBAN DIAGNOSTICS Centres consider it as improper to maintain proper level of hygiene.
I would definitely like to inform you that I am think this should also be brought to the appropriate Health Authorities in Pune as well as the medical community at large.

We have requested for RT PCR test on 8th April 2021 at around 1:30 p.m. but the sample was collected on 8th April 2021 at 7:15 p.m.
till yesterday there was no response regarding test results we have been following for the reports vigorously and could not manage to get the favourable response.
today, on 13 April 2021 we have received the reports at 12:10 p.m. the time and date parameters mentioned under report are absolutely fabricated and fake.
As a common man, we expect and believe that the contents of the reports are 100% accurate but by experiencing the dates mentioned in the report are and reasonable and false.
How we can trust on the test results mentioned in the report?
kindly clarify.

We had booked for test and swab samples collected on 8 th April afternoon n were promised reports within 24 hours but after 60 hours reports not ready n still they say another 18 to 24 hours.
Need explanation for the delay or request refund with written apologies.
Reply appreciated.

I had made an online appointment of Covid test and done prepayment online, but had cancelled the appointments the next day and was told that the refund would come to me within 14 days. As requested I had emailed the details to the given email ID the same day.
There was no confirmation email or anything that i recd. and when i checked about it again on the customer service no., they said its not needed and the refund will be received. After 20 days also i have not recd. the refund amount, and now when I called the customer service no. - the reply i got was that they have not recd. the email.
IT totally looks like a money making scam. They have no one accountable to their customers.

Hi,
My name is anil nazareth, today i. E 12.11.19 at 9.30 am i took my son nathan for blood check-up at vartak nagar branch, thane w. My son is 8 years old and had earlier done 2 blood test in the vartak nagar branch, last blood test for my son was done on 14th nov 2018.
Today at the vartak nagar branch bhavna zethwa refused to do his blood test. When i inquired the reason for not doing the test, i was informed by her that as per the rule of suburban diagnostics blood check up for 8 years and below is not allowed at the center. I told her to check for earlier details of blood test done at the same branch. After checking the details, she gave me excuses like i am alone hence cannot do the test, when i told her that in earlier test too there was only one person at the center, she told me that she was surprised on how the previous test were conducted. After a while she asked me whether my son will cooperate for the blood test.
After interacting with her i doubted her capabilities of conducting the test. I did not want to take any risk; hence i went to dr desai diagnostic centre, vartak nagar. My son allowed to collect the blood sample without any hassle.
Few things that are bothering me are 1) is there any such rule that 8 years and below blood test cannot be done at the center, if done 1 senior is required to accompany the assistant pathologist.2) if not allowed then why were the earlier two test been done.3) how do i know the pathologist is senior or junior.
In your pathology lab nowhere it is mentioned that children who are 8 years and below their blood test will not be done, and neither does your broacher mention this information. I called up your customer care, my complain was attended by sabha even she told that 7 years and below blood test is not allowed at vartak nagar center. When i rechecked with her for such rule, she informed me even she was not sure of this rule may be such rule may or may not exist. It is surprising that the person at call center is not aware of your company policies.
My entire families test was been done at suburban, todays experience raises doubt on capabilities of the pathologist that you have at your center and the staff at customer care.
All our test was done at suburban as i believe in getting test done at reputed pathology. Today’s experience makes me doubt on the entire process at your center. Hence have decided not to do any test further with your diagnostic center.

Regards,
Anil nazareth

Today morning I had gone to suburban diagnostic Kandivali West, to get my ÇA 125 blood test and sonography of my abdomen done. The staff told me to collect the reports by 4.30 in the evening. My daughter went to collect the report. But they were unable to trace it. The staff were in a hurry to go home telling us to come next morning. They could manage to send blood report on my email. But I m still awaiting sonography report. I have an appointment with my hospital tomorrow morning. But no response yet. Their helpline executives are totally useless.