Sud Life — Misleading about the terms and conditions of policy

Address:

Raebareli

I am a Bank of India customer, and one of your agent sell me your policy[protected] with wrong information, saying that i will get 8 lakh after 5 year and i can withdraw 90percent of the amount after 4 year but when I received the documents via post something else was mentioned in it related to policy then after two days i got the confirmation call from sudlife and i told that person on call that i dont want this policy so he said we will definitely help you and we will look in to this matter and inform you later and later when I reached the bank within free look period time so bank official told me that you have to come tomorrow because sudlife agent is not here then when I visited the branch(Bank of India Raebareli city branch) so first of all they said that agent is not here then they gave me her number and when I call her she was so rude on the call and said that dont call me again but the manager of the bank call her and i have to wait at least 1.5 hours for her in between that period I got the information that I got some free look period time from customer care then the brand manager call me and said before cancelling it just think one more time and I said that I have one day remaining in that free look period time so please cancelled it I don't want to carry on this policy so they gave me free look cancellation form and I fill it and submitted it within 15 minutes, but after some day that I received the bond again and that agent said that this is beyond free look period I can't do anything but I submitted my form on time, and I filed complain against her because of her rude behavior and yesterday she call me and said that you Complaints against me, now I will take action against you I said you are free to take any action go do it, it's within your right, I call so many times on customer care they said that we will call you after 48 hours but I didn't receive any call, whenever I call customer care they came up with some new excuse and trap me there, but now this is the last time i am writing this, I also mail all the documents, now I have to sue against these guys for doing fraud with me.