Sugama Tourists Complaints & Reviews

Rude and iresponsible bus drivers, I had bymistake forgotten a bag and we had told the conductor to stop for 2 minutes . The driver suddenly started the bus and didn't stop when we asked to get out of the bus.
After having an altercation the driver finally stopped .
Here are the details
PNR:8617383
Vehicle Number:KA 51 AF 5837
Service:ROUTE NO-25, KUNDAPUR - BANG
Driver Name:Puneeth(25) Cl
Phone Number: [protected]
Terrible service will never travel with sugama travels again .
The management needs to take strict disciplinary actions against such staff .

I am traveling from Bangalore to lingasgur SUNDAY NIGHT 26/09/2021, route no 19, bus no ka 51 AG 0564.
AT AROUND 3 AM, bus was stopped at remote place nearby city is hospet, but not repaired the vehicle now almost 6.00am till now not repaired no mechanic came,

Is this service you are giving the customers, SUGAMA THE BRAND NAME also spoiling with this type of service. Many sugama busses are there, y not you arranged the bus.
Many customers waited long time n irresponsible behavior from so called sugama team.

This my worst experience in SUGAMA TRAVELS. Your don't have value of travellers/customer time.

Hii I'm travelling from Bangalore to karkala That bus was left banglore appxo 10 pm but middle of Highway he was stopped bus .. he was loading outside luggage... Fully overload emergency exit also full block...pls ensure... Very bad service...

Hi team I have used sugama cargo service yesterday to send the bike from Bangalore to chikkamangalore and LR number 171294 was booked by somesh, I had paid rs. 2500 while taking the delivery again the again taken Rs.100 from us which is not informed us while adopting the bike and I had put rs.500 full tank petrol when I took the delivery it is completely empty, this is also not informed us.kindly pay my petrol charges Rs.500 pls

Hi,
Today I called a customer care guy who is supposed to help with Cargo shipment at 6am.in the morning, [protected]. His response was rather bullying than helping . If he gets so frustrated why his number is mentioned in help line . Sugama travles better change your helpline number...

M done ticket Mangalore to gulberga ..and bus reached bijapoor at 5.30 am ..I asked the bus driver to stop near any toilet .but refused and around 6.30 He stopped near paddy field open ground and asked to go for toilet .in open ground .
After bijapoor stop ..roadside I saw few paid toilets ..but ..driver not stopped ..
I paid 1350.oo for AC bus and they will not stop for toiles ..why this type of service provided by sugama
My trave date 05/04/2021 bus .no KA 51 D 4327
My mobile no [protected]

Charging point is not working. In ROUTE NO 34 seat no L1 and L2

I rajgopal booked a ticket from Bidar to hubli. Due to some work I was about to catch bus from Gulbarga ram mandir stop. Even after five reminders from my friend who is also travelling in the same bus. The cleaner and driver didn't stop the bus. I was waiting at the stop since 9 pm. After going from here asking me to come in another sugama bus till jewargi. What kind of service is this. PY05A0081 this is the bus no. Kindly take action against them.

Root no 8 Dandeli bus staff are very rood. Unfortunately my wife booked ticket to Dandeli with mr.title (gents).during travels we come to know our mistake. We requested for some others adjustments but staff behaviour are horrible. They were refused to talk with any other co passenger for adjustment. At least There is no courtesy nothing for Single lady drivelling full night.

Hi,

It's a very bad expirence that the bus doesn't have a screen and emergency charging port. If we ask the conductor is saying it's broken what to do ?? Are we not paying for the ticket? Is this the service you provide?
Traveling date 2nd jan from banglore to karkala seat number A9

Dated on[protected] as i was travelling to Banglore to Mudabidre i have booked 2 seats named as Threethashree reporting time was 10:25 but he came at 10:00 and started calling. my complaint is why he called before time as it got much problem for me of taking things. From Krishna Ambig.

I forgot the bracelet in the bus in hurry. After getting down I called the bus driver and he is saying that bracelet is not there but I am very sure I left bracelet on seat itself and I forgot in the hurry mood.this is not fair whatever happened with suguma travels. Driver says nothing is there when he checked. He is lying for sure and He keeps on saying different answers everytime.

Please make this as a high priority issue...

1) They left me at boarding they went because some have sleeping on my seat if I call means they not respond me & they told it's my problem
2) if I have reserved seat how can they all another passenger to seat & they are it my problem
3) they selling the reserved seat for high price for another passenger
I need detail explanation this issue & none o[censored] customer care services don't pick the call

Hi I'm mahesh I booked on 24/3/2020 ticket no 7588077 route no 30 this route bus cancelled by travel because covid-19 but still not received my refound.im very stargal for financial plz
Half me😔😔😔

Sugama team,

Kindly note remark about your team the concern team bus no ka51 ad5224
From karwar to bangalore dated 16.03.2020 seat no: l8

I informed driver and cleaner and sugama office in charge (Vijay) when i reached the bus stop it was 5min late where as i have called and inform mr vijay but still the instruction was give to the driver not to stop the bus. Where as i have to travel till ankola kamat hotel for me to catch the bus, they are not responding properly, if this the case with normal personal what about senior citizen and sick people who travel? L kindly take action when the bus ticket are booked as per schedule, in spite of me booking the ticket i have lost rs.300/- just to catch the schedule bus kindly make note of the same don't trouble passenger if you can not respond.

I got on with my sister in bus at gokak at 6:30pm on ka51 b2159 and the bus staff stopped for dinner at 11:30pm near a punjabi daba which had ladies washroom which was too much away from it and it had no light and water so i requested the driver to stop atleast near a petrol bunk then the driver and other two staff yelled at me i think this is not the way a travels work.

One of the worst journey i faced. My bus departure time was at 10:35 pm, i was there at the pickup point at 10:10. Bus was not found to be seen. I thought bus will be little late and waited for 5 minutes. Still there was no sign of arrival. Till this there was no communication from the bus side. Started calling the bus driver. More than 10 times i have called to the driver, he was not receiving. After trying for some more time, he received and said we have the left the place where i have to be picked in and started shouting at me. There was no sign of communication from him during the pickup time. This made me to travel in other bus not getting proper seat to sit. After some time, i. E. 4 hours, my driver cought the bus where i had to go. Still my seat was not provided to me. One of the worst ever journey. Need compensation for this as i had to put a leave to office due to back pain and not proper sleep. Kindly contact [protected] please

Hi all, i have travelled from bangalore to karkala on 7th feb 2020. The bus route no is 'm', vehicle no ka 51 d 4681, seat no u13.. I would like to share you my bad experience about my journey... That was the last seat and none side no curtains at all, half teared seat, driver riding like aeroplane and i used to jump over speed breaker... Overall experience is so bad... I have paid 910 inr for this world class facilities. My suggestion to all is that if you want to travel in good bus then please don't consider sugama travel...

The driver and cleaner have picked up two unauthorised random passengers in tumkur road who are completely drunk. They have given a sleeper next to me and he is smelling like hell. The vehicle is route no 4 and vehicle number is 9933 headed to goa via karwar on[protected]. I called all your branch numbers. Some not working and few not receiving. I haven’t slept as he is staring my bags and checking my sleep. Is this what i paid for?? Is this the worst bus service on earth??

I booked a ticket from bangalore to vijayapura in sugam tourist. As i mentioned in subject handle is broken and seat adjustment also not working. When i showed this to your staff they are giving irresponsible answers. I have to travel for the complete night. The seat is also not comfortable. Please find attached video. Please take a strict actions against your irresponsible staff.
Bus number py 055437