Denzong Leisure Complaints & Reviews

Dear Sir / Madam

As discussed, due to recent developments my journey was requested to be postponed but got cancelled due to untoward circumstances not being development on fruitful note

Without utilization of services as requested you have deducted penalty
which is not valid as per rule book
I have contested your decision in a polite way
Please refund our deducted amount on good gesture for us to contact you again for journey itinerary
Request you to look into my problem and resolve asap
[protected]@hotmail.com

Sir

This complaint is against denzong leisure company. I have booked a bali trip in the month of march 2020 and due to covid-19 the trip got cancelled as international flights got shut down. They were supposed to give me a full refund of the trip which is 96000. Mr sujoy head of finance department has told me that I’ll get my refund as soon as possible and now after more than a year he is not answering my calls. No one is at their local office. What should i do. Should lodge a complaint against them at local police department. I’m helpless.

We had booked Sikkim and Darjeeling tour in the month of May. Once the full payment is done they are least bothered about the issues you face during the trip, which we have faced a lot. They won’t respond to your calls, messages & mails. In these 3 occasions we have been cheated and didn’t get the refund : 1) We had booked 3 rooms in a hotel in Lachung and paid for the same but we got only 2 rooms. 2) For one day sightseeing we were given only one vehicle where we had paid for 2 vehicles. 3) And another day they informed us at last moment that sightseeing was not possible but we had paid for the same. So all these three refund amounts are still pending and they no longer pick my calls or reply to my emails regarding the refund. The company is fraudulent which comprises o[censored]nprofessional, unskilled, illiterate, irresponsible & negligent bunch of people starting from the in-charge, the manager, the head and everyone else. Do not trust these people. Refrain from using their services. They are whole time big CHEATERS!!!

The following problems was faced by me:

Local tour guide was mentioned in our package but the same was not provided to us. We have to pay and arrange for the same.

The driver provided did not know the route to garpanchkot neither he was helped by any of their representatives. After conversation, we came to know that he was going there for the first time.

Further, i was informed by denzong that all the toll taxes are included in my package... But the same was not conveyed to the driver by denzong.

Secondly, the driver fooding and lodging arrangement was not done by denzong or you can say that driver was not aware about his fooding and lodging. We have to make arrangement of the same for him.

Abhijit Dewanji from Denzong Leisure "41A, A.J.C. Bose Road" has cheated on me by asking extra 10000 a day before my flying day after finalizing the tour plan and package. I have submitted half on the package as per there rules, but they have asked for 10000 more for a ### reason that my hotel is far away from city. Worst service in my life. :(

I faced the same situation and signed a ₹100 stamp and entered into contract but i paid only ₹25000 they gave me one gift voucher and a token gift and they informed me that as soon as i pay full amount of ₹110000/- will be eligible for hotels etc. When i go through the reviewers it confused me as due to some issues i am unable to pay part amount for getting full benefits of scheme offered. On this platform, if company is genuine as they oppose the reviews against them firmly, it is requested to provide way out to return my money as it is not possible' for me to proceed further due to family condition. If company replies and return ₹25000/ or less by deducting the expenses charges i will be thankful and it will give a message.

R k dewan
Entered into contract in june-july 2016 at vashi

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I'm Ankit Goyal and we have booked a bhutan trip from denzong leisure pvt ltd. As we tried to discuss so many things but the agent Ms Jayita always said it will be done and it's their responsibility to make our trip best. They have mailed me the itinerary which includes a guide, an a/c innova or similar with driver. But the problem started after I paid the money. They have stopped responding and even if she pick up she always told us to talk to someone else. At last moment they changed my itinerary with out informing which created a lot of problem in my trip. I have never been to such an unplanned and troublesome trip just because of denzong. When we reached bagdogra airport we found out the car was not with a/c as a/c was kaput. The whole journey for 6 days was horrible with out a/c in summer. Then comes the next problem of guide. We have been promised for a guide for the entire trip and we have confirmed it. But there they said no guide is available. Finally they provide a guide who was actually a driver and who doesn't know any thing about anything. So we were traveling with two drivers unnecessarily. It is mandatory in bhutan to wear their national dress for the guides but ours does not have any so he was not allowed any where inside any of their buildings. So finally I have paid for free for the a/c and guide which was the two most important part of the trip. We missed a lot of places which were mentioned in our itinerary because of poor knowledge and wrong estimation of time required to visit by our trip planner Ms Jayita. She even does not know how much time required to reach two places. When asked about it while planning she replied very rudely saying she knows better than us and internet as they go and see the places very frequently. Even an ill literate man can make a better itinerary jus by watching from internet. Hats off to great Ms JAYITA. It was highly unprofessional and low character by denzong. The change of my itinerary with out informing was the worst thing they did to me and I could do nothing as I have paid before hand. People who read this please believe and do not do the same mistake like we did, trusting denzong even after reading many bad reviews about it. Do not go by denzong if you value your time and money. i want my money back which i paid for guide and a/c car.

I am a Senior Executive of Ericsson Global. I recently used your Dooars Trip with Denzong Leisure and I would term it as "Worst trip of my Life" ever. Needless to mention this is a mail to complain about the services and promises made by your two employees before the trip and kind of disaster we had to face during our only year end trip.

I would like you to personally look into the issue and resolve this issue.

Your executives are not even willing to share tax invoices which is strict in violation with guidelines by RBI and GOI. I would be very much willing to share the traction advice from my bank to the senior official of Tax department and SEC. For all kind of fraud thats been run over this transaction and the promises made over the itenary.

Well, We still would like to solve it Out of Court unless you would like to go legal.
Just to add we still have Voice transcripts of calls lately made to your Senior Official who is deliberately ignoring our calls for Refund.

I would like to bring below mentioned points in your notice.

1) The resort was in Very Poor Condition and did not full-fill the basic amenities.
2) Bed Sheet were Not Changed Every Day, On Repeated Request they changed the Bed sheet only for 2 Rooms that too on last day.
3) The Resort provided only 1 Towel in one room, how can you manage in One Towel for 4 Person?
4) The Towel was not changed every Day and when asked, they did not paid any attention.
5) We had to call them multiple times for a jug of water too.
6) The Manager was very Rude and when we asked for anything, he used to say i am unable to do this at this time.. i am Busy.
7) Since we came Via-media, the service provided to us was of very poor standard.
9) When they allotted the room, bathroom mat for one of them was solied completly, i asked them to change it and was not changed even after 24 hrs. Which made me to use the bath towel in pace of Mat and they shouted like dogs for this.
10) There was no water in Our Room from 29th Night to 30th Evening.
11) We did not get Hot water on Any day. We had to take bath in cold water and all o[censored]s has caught cold. On last day Plumber cam to check the hot water and they said the hot water pipes are choked.
12) on 30th they could not provide bathing water and our site seeing was delayed by 4 hours, we could not go to Bindu and Jalong.
13) on 31st the lunch packing was delayed by 2 hrs. We were waiting form 9.30 and lunch was not prepared. We started at 11.30. That day also we lost our site seeing for half Day.
14) We ordered some additional food on 29th Dinner, the same was not served even after repeated request.
15) They cooked the baby food, but all the time it was half baked and we had to sent it back for cooking again.
16) Your Guide was a good Person at heart, but did not have any knowledge of arranging tours.
17) The Food was very Spicy, we requested them to cook medium spicy food, but repeatedly we got spicy food in dinner and lunch. We did not complain on last 2 days as we were very much frustrated with the over all arrangements.
18) They asked us to compromise on everything, they were also not willing to warm up a cold tea. This sucks.
19) Most of the time We were served with cold food.
20) One of the 4 Bed Room was full with foul smell of Liquor, so we had to take a Double Bed Room instead of that.
21) The Bath room was not cleaned every day, it used to small bad, as they did not used disinfectant any time.
22) I paid you for 20 + 1 Infant, but even after paying you Full Price we got the worst quality treatment.
23) The Hotel Manager and Owner behaved with us very badly and threatened us to move out of Resort midnight. Do you think this kind of behaviour is expected from a good hotel or resort?
24) Resort charged us Rs. 800 for a bedsheets which was spoiled by baby vomiting. I do not know any hotel which charges for such things.
25) All the commitments made by you had failed and we were insulted and treated badly by the manager.
26) On checkout Day we had to leave early so we asked them to pack butter toast so that we could have them easily on the way, but they did not provide the same. They packed puri sabji which we could not eat on the way and we had to stay without breakfast till 11.30.

There are many more issues that has happened, but we overlooked them as we just wanted to get out of that place without causing any damage to our family. We could not enjoy any good time there. Because of the poor arrangements, we had to manage most of the things our selves and i lost my image in front of collogues and Family.

Your tour guide was there most of the time and knows all the facts, you can verify the truth with him regarding the arrangements at resort and treatment from the hotel staff.

FYI, Other Guest left from the Resort due to lack of service, they got alternate room in Jaldapara Inn. This is also one of the Supporting evidence of issues at that place.

For any clarification, you can reach me and Mr. Gupta on the number mentioned below

[protected]
Mr. Gupta - [protected]

Please advise when can i expect to hear from your end, as you have placed me in a terrible situation.