Sugama Tourists Complaints & Reviews

I booked a ticket from bangalore - karwar today[protected] using redbus.
I got the redbus generated ticket as payment confirmation from bank as well. But when i went to the redbus site and checked my site it was still showing available.
I need you guys to confirm me if my ticket is confirmed if not then what should be done.
As i am gonna travel in 3 days from now so i need resolution on this asap.

I'm a frequent traveller with sugama but never faced any issue till i travelled yesterday from goa to bangalore dated: 30-mar-18 with pnr: 4498515. The driver used abusing words in kannada. Issue was he was moving the bus when a old lady was climbing into bus followed by few more ladies. When informed about it he got pissed on me n my friend and started abussing. Hopefully proper action will be taken against them. It's spoiling your travels reputation. Please keep me informed about the same.

Worst experience, route no - 40.. Dated 11/03/18. Bangalore - karwar - goa. Never travel with elder people. When they requested to stop the bus near toll gate for nature call driver refused to stop the bus.. Morning 4 o'clock when bus stoped they almost left my parents in the dark forest near yellapur.. This is not the 1st time experience couple of time it has happened with the same route no 40.
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I am traveling in sugama bus number q from kinngoli to bangalore. Ticket dated 9th march 2018. The seat which was the last seat had the same fare as others but was a suffocating one. The details shown in the online booking site www.sugamatourist.com does not show the condition of the seat. Even after paying as same as others i got a seat which is not fit for human travel.

Dharwad - bangalore friday, january 19, 2018
Ticket no: tkdp74885220

Pnr no: ts[protected]yjih/4202359/no8 dandeli dharwad, hubl

In midnight accident by bus driver abandoned and made the passenger mentioned above wait for 5 hours until srs service took the responsibility to transport the mentioned passengers to again incomplete path.

We appeal that the following amount of booking amount should be returned + money for inconvenience.

Today 16/12/17 i was supposed to be boarding near madiwala but one of the study called me from the number ‭+[protected]‬ and told me to stand near sony world but driver told me that he already left from that location if i call him again the guy from this number spoke rudely and dint provide me satisfactory response...
Guys don’t choose #sugama travels better go for #vrl who provides good response to costomers.

Hello sugama
Their is an options for online booking of seats by our self, but almost all bus drivers n conductors have some problems with this facility, i don't know what is their problem, but when we entered bus with online booked seats they will treat us like a hell, but when we book seats via counters or directly with drivers then they are happy and treat us very well, but when we book online even they will not show where is our seats and they wont allow us to keep our luggage in luggage carriers also, we are not expecting too much but it is better to allow to keep our luggage in carriers...
And one more thing is, drivers are not following their allotted routes, they wil reach final destination but by some other routes as which is some lesser distance. They don't care about online booked seats, if we ask them there will be a big quarrel among us.
I experienced this much, but some of my friends faced many problems.
If solve these problems, then fine.
Until and unless i get a reply message regarding with actions taken, i'll not allow my friends to go via sugama buses..
Thank you

Now i'm travelling py 05 9677 bus driver driving is very bad. I got injured & my wife got injured broken all glass bengals hitted head to top.in that his pickup also late & rash driving. Bad drivers of suguma travel.. Other ways pls cancel urs bus on bagalkot roots. I got bad experience today in this bus. Pls take seriously action. And revitalize back.

Am today on 27th of sep traveling nelamangala bording to kwr. Bus come too much late. Once it comes to my diparture point the staffs of this bus (Cleaner and. Driver) are interacted too badly. I[censored] really wishing to continue providing better service kindly change the this type behavior staffs and provide better service for better people.. I hope. U are taking action on this issue.

Any further information please contact
Sudeer kumarswamy
[protected]

Hi, i am having very bad experience with your travels. The pickup location sent in msg is different, (Opp gangotri hospital). But the bus arrived at in front of gangotri hospital.in order to confirm, when i called driver he spoke very badly. The another co-person is also coming to manhandle us when we were talking with driver. I am attaching screen shot of the msg. I want to debord the bus and file police complaint t. I am hoping u will take this seriously.

I'm traveling from dharwad to bidar in sugama tourists.. The timing they said is that it will leave dharwad at 10:15pm and reach bidar at 7:45 am but this is my fourth time traveling in this bus and not even once this bus reached bidar before 8:40 and some times it will reach around 9 or 9:30.. We understand that fifteen mins or half an hour delay means traffic or common issues but they are reaching bidar more than one hour or one and half hour late from the actual time given everywhere means why the hell they are misleading people that it will reach at 7:45 when the bus actually reaches everytime at 9am... People will be having important work to attend early, meetings will be there, exams will be there, jobs will start at 9 in the morning so if we reach at 7:45 as u! Mentioned or at 8 means we can hurry things up to adjust with time but delay of one and half hour is totally misleading to people.. If mentioned at it will reach at 9am means people can think of alternate means of travel which will let them reach early to their work but this is totally unfair to people and sometimes this bus will reach gulbaraga at 5:30 or 6 in the morning but these sugama bus people will stop bus for half an hour to pick local people who are going to next place on the way to bidar to fill the seats which are vacant from gulbaraga stop and earn some money.. If tourist bus line this stop everywhere to collect money than I suggest people to go in normal ksrtc bus which may stop at every village but it will reach bidar before this sugama travel.. I hope the higher authorisation will look at this problem and take action about this serious problem

I and my friends travelled with sugama on july 14th from bangalore to panaji on py 8534. Firstly, the bus arrives much before designated time and the driver calls us and threatens us saying if we do not reach the destination then bus will leave.
Secondly, they are very rude (Both driver and conductor) they spoke very rash through out the journey. I have travelled in many buses so far. This was my worst experience.

We were travelling from bangalore to mangalore on[protected] in the night and travelled back to bangalore from mangalore on[protected] night. On both the days, we were extremely inconvenienced by the loose window panes which would open suddenly in the mid - night in spite o[censored]s leading us to face the wrath of chilling weather outside. This was in route no. J bus - seat no. 4 and 5 lower berth. However, this is also not the first time we were facing this problem. We faced the same problem last month while travelling in the same route (Bus route no. Q seats 4 and 5 lower berth). Hoping a quicker redressal for our grievance.

I was travelling from Shimoga to Bangalore in Sugama S3 on 4th July with PNR number 3619606 and bus number is PY 01 CG 0762. Bus reached Shimoga bus stop at 12.15 night while boarding bus i requested to put my suitcase to luggage box but cleaner denied for it and spoke to me very rudely. He didn't even showed a courtesy to a lady passenger. It was a horrible talk with him. But morning when i saw the luggage box it was filled with parcel cartoons. If there is no space for customers luggage then how to travel ??? When i kept my suitcase in side the Bus it was blocking the walking path.
Totally it was a horrible journey.

I Travelled on 29.06.2017 to mangalore It's one of the horrible experience traveling in suguma bus because of bad experience due to bed bugs(Thigane) in Route no.'W' sleeper coach. Complained bus staffs, they did not show human courtesy. Tried calling customer help desk, they kept on disconnecting the call after hearing my problem. At last, even spoke to supervisor of sugama travels, but this person was so arrogant and acted like illiterate and started abusing me. This is very bad service to public transport and sick people work in this sugama transport. Requesting all my fellow travelers not to use sugama transport for better perspectiv

Sugama travel agency of anand rao circle don't have management skill and don't know how to behave to passengers. I was just 5mins late. Instead of calling me and waiting for me, they moved the bus and then cald and told that "ur number was not reachable hence should board the bus from next stop". Can't they call and check where the passenger is and how much time do they take to reach. Instead of pleading, they started shouting. If they don't have management skills and don't have sense to talk to passengers, why did they open the agency. Sugama travels should take action on such agencies. They should learn from srs and vrl travels. Their management is far better than sugama.

It's one of the horrible experience traveling in suguma bus because of bad experience due to bed bugs in sleeper coach. Complained bus staffs, they did not show human courtesy. Tried calling customer help desk, they kept on disconnecting the call after hearing my problem. At last, even spoke to supervisor of sugama travels, but this person was so arrogant and acted like illiterate and started abusing me. This is very bad service to public transport and sick people work in this sugama transport. Requesting all my fellow travelers not to use sugama transport for better perspective.

I am a senior doctor from Dharwad, was traveling on your route no 8 bus to Dharwad from Bengaluru, on 20/2/2017, I was waiting where I was asked to, but the called me far behind as the bus was far behind I went there but the bus moved ahead I lift all my luggage to run behind the bus, when asked about this the answers were very arrogant and humiliating by both the manager and the driver even they argued arrogantly with my wife. Thanks for treating your passengers like this, this is the last time I would travel in your bus.bus no 8296 .managers name not revealed, driver is Veeresh attendant siddhu

We had booked two tickets from mangalore to bangalore in sugama tourist, as we had some work at mangalore city we had given pick point as bunts hostel, when we reached there requested the operator to keep our luggage and thy told us to keep it over there and and when we reaqueted with them to take care of the same the operators told that they cannot assure the safety got pissed off and called bangalore operator they asked to handover the phone to vijay who spoke very much rudely and behaved too much rudely, which is not at all accepted, as we are making payment at least operator must speak bit smoothly, kindly take care of this issue

This is the worst bus service agency ever I seen in my life. I had a bus from Gandhi Nagar. I came 10mins late coz of traffic, rain and Ganapathi festival. That driver didn't even bother to call me. He left me and went. The office people told me to go to Rajaji Nagar metro station from other bus and my bus will wait for me there. I reached there, there was no bus. Again office people told me to go from other bus to Dasarahalli they said my bus will wait for me there, but there was no bus. Again they told me to go from other bus, my bus will pick me on the way. As I entered my bus the driver started shouting at me saying that coz of you I had to wait, can't you come early? I asked him can't you call me once(there was no answer from him) then I said I'll complain about this, he was like do whatever you want to do I don't give a [censored]. Is this the service sugama tourist give to their customers? My bus is sugama 'D' from BANGALORE to Bhatkal.