Sugama Tourists Complaints & Reviews

Bus no: ka20c6227
Date: 13/08/2016
Time : 11:44pm
Bus ticket booking from Bangalore to Mangalore.
Seat at no : D3 & D4
I ad booked my ticket to Mangalore on the above mentioned date and the bus was supposed to arrive at my pick u point Yeshwantpur govardhana theatre at 11:05pm but the bus only reached at 11:45 pm, leaving us wondering. I did not receive any correspondence regarding he delay over phone call orby any other media. Moreover the behaviour of the staff in the bus was rude as well while boarding. When enquired about the delay they insisted is to go and check the back office in a very rude tone. Kindly request you to look into the matter and take necessary steps as per law. awaiting your response

Thank you

Regards
Saleem Ahmed

Dear all,

We have been traveling in sugama volvo bus for a while now. We were happy about their service. Since last 9 months they have been very irresponsible towards their customers. There will be lot of last minute surprises like,
1. Bus will not come to pickup point. Which results in we taking a cab to find this luxury bus where we would have paid premium to travel. This is extra time, cost & too much stress.
2. There are chances that sugama tourist fellows will ask you to get down any point of time and ask you to take different bus. Most of the times this results in chaos for us.
I don't think sugama tourists will act on any of these complaints. This is an information for all the travelers who are thinking of taking service from sugama tourists.

I booked a ticket for my mother.on journey of 29 feb 9 pm from bangalore to ilkal
sleper clas.my mothers journey started on time after some time she sleep wel so that she dindt wake up at her destination. and sugama bus driver or clener never try to stop on the vehicle where my mother should get down perticuler place after crossing 50 km my mother come to know that she has crossed her place .when ask bus driver he was very rude ans said to my mother you have to before inform to us without informing we cant give stop wherver u want . he was shouted.when my mother said that when i have booked ticket to perticluler location u have stop the bus she asked. for that also he was very rashly said we cant do that all.you to be carefull about that. idont know really what kind of bus service is this.and i observed so many time sugama bus driver and clenars are always drunken and very rude .very big goodbye to sugama.

I had booked seat for Bangalore to Sirsi for the Bangalore-Sirsi-Yellapur bus on 24/07/2014 I choosed pick up at Yeshwanthpur circle, which was booked for my mom, but did not come to said location driver called after 30 mins of mentioned pick-up time and told me that we missed to pick up. we asked how can you miss the pick up that too ladies passenger but we did not get the answer finally we called to Head office seat was shifted to another...

Hi All,


Worst experience we had on travelling with Sugama bus, From Bangalore to Udupi.

The Attitude of the So called Manager was like he was the owner of whole transport in state, and we are boarding his bus as we dont have any choice.

The Travel was from Bangalore to Udupi bus stand. and bus started 10 min late and in 15 min bus was stopped near Sujatha near rajkumar road, when we enquired with driver, we came to know, Bus had a problem and it needs to be fixed, Also he said that bus had this issue from morning but they had not fixed that. when we call up the office, they give the usual answer that they will send the mechanic and they cannot provide the alternate bus, and we need to Waite for 2 hrs. The Manager came to spot and we asked him why was this issue, he started abusing the customers and asked us, he cannot take the bus and we can do what ever we want, People in bus got angry and started fight with him, He started telling they cannot guarantee any thing on their bus, and said us that , when our life is only not permanent then how can we assure bus, The attitude was like did not do any mistakes and he will serve like this only, Being Service based company, how can he talk like that, He said he cannot repair also, Finally he went some where and police(cheeta) came to location, when they heard the query o[censored]s, Police called him and asked him to repair bus or to arrange a other one, then finally he turned up with some solution and in one hr bus was ready, Some high level of Sugama also came , but they did not reveal the identity, Bus started and in Navarang they had a same seat booked for two persons and again the fight started, Some how agent managed to convince the passengers and we started again, In middle bus was empty without diesel and again we had to Waite for driver to get the fuel.

One of the worst EXPE with Sugama, Bus Number, KA01 AA 6426.
Worst customer interaction and people dont know how to talk to customers also.


Regards,
Dhananjaya

Misleading information

Misleading information to passenger

I have booked bus ticket from Karkala to Marathalli Bangalore on 06. 06.10 through Sugama Bus, Category C. I have been alloted Seat No 10A Sleeper birth at Karakala Sugama office at noon hrs.

Prior to booking i was confirmed by one lady staff, that booked Bus goes to Marathalli. Since i was carry Luggages hence i am particular about Bus...

I’m posting this complaint on high frustration..... I don’t know what could this community can act on the issue...
The victim is my Sister in Law.
She is working in LBS College of Engineering Kasaragode, She has come to my house in Bangalore for a short visit and due to some urgent works in her college she had to get back to Kasaragode at the earliest. It was the busiest of days when there is no tickets available with any of the travel agents towards Kasaragode.

I happen to hear from a friend of mine that Mangala Travels in Indiranagar (Near to BDA Complex) has tickets available with them. Upon calling them directly they told that tickets can be issued only if I visit them personally. So I took a half day leave from my office and went to collect the ticket. It got the ticket with seat number “2” and the bus was Sughama (“N”). “N” being their route number. The time of reporting was 8:15 PM and boarding time was 8:30.
We reached there around 8:00 PM. My wife was also present with us. When I went out in search of ATM my wife and sister in law got inside travels and showed the ticket and confirmed once again. They were told that instead of Route “N” it will be “G”. at around 8:35 PM bus arrived and after confirming once again with both the travel agent and the bus crews my sister in law sat in seat number “2”. She had also confirmed that the bus people has cross verified the ticket and had said nothing..

Around 11:00 PM in the night I got a call from my SIL saying that she has been asked to step down the bus and wait in front of Sughama travels office (Rajaji Nagar) till the “N” route comes. She had waited for 5 mins and on having a doubt she went inside the office an enquired about the same. The people sitting over there seems to be so careless that they didn’t even bothered that there is a lady waiting there for their bus. After enquiring again and again they told to her that her bus has already left and she is too late to catch the bus.

On hearing this I didn’t even waste a single minute.. Ran outside and took a Meru Cab. For your information I do stay at Jakkasandra which is around 20 KM away from Rajaji nagar. I reached there around 11:45. I was too shocked to see the situation there. It was a lonely road. My SIL was standing in front of a closed office with 2-3 boys of aged 20 yrs standing about 20 mts away from her. And more fierce full was that it was only the drunkards who took that way walking.

When asked what had happened to the people there (they were employees of sughama tourists office), they said that it is not their responsibility to take care as they don’t know anything about her travel. If they have to take care of her travel, they should be intimated from some one else blah blah blah….


As of now I don’t know who is the culprit in this but the people whom I believe has involved in this are
1. Shree Mangala travels, Indira Nagar (phone [protected])
2. The driver of the bus route “G”
3. The sughama tourists office Rajaji nagar employees
4. The manager, Sughama tourists phone ([protected])


Please let me know if I need to provide any more details of the incident. I do have following documents with me.
1. Ticket counter foil
2. Taxi receipt
3. Shree mangala Visiting card.