Sugama Tourists — bus is 1 hour late and no prior notice. literally harassing the passengers

My pickup time was suppose to be 8:53 pm and it is 10:05 pm now and still no show.

I call the driver and he will say I don’t know how long will it take.

It is very unfair as customer. They didn’t updated us about the delay prior.

Delay of almost 1.5 hours now and they say traffic and time I don’t know.

How can such business even be allowed in our country.

What kind of reply is that.

Bus route number is K

I booked for Bangalore to Mangalore