Sugama Tourists Complaints & Reviews

I am travelling from bglr to gulb from sugama travels but it has stopped from past 1 hour without any communication to passengers upon asking to driver it was informed me that they are waiting for another bus to get the tire as they need to change it. This shows their irresponsibility. They did not even keep an extra tire along them for such situation and to avoid delay in journey.
Driver is not even responding properly with complete information.

We put bike cargo from banglore to bc road there were bike parts ( battery guard ) missing and the break and clutch liver was broken too .

I am was traveling from dasarahalli (bangalore) to thirthahalli on 11 July 2022 with sugama travels bus no KA 51 D 4678.

Bus had not picked me from the preferred stop. When I called them, they told me to come to the next stop which is really very rude.

They have no decency to apologise for their mistakes.

Team this is very serious note that .your buses are stopping at the night time where we will not have online transactions or phone pay trans restrorent ..which wil not help us to have foods .so hence inform your driver's not to stop at such restorents

Dear Team,

As per booking details pick up van is 8.35 pm at Ganesh Bhavan Bus stop and we came at 8 Clock and Pick up van driver is not able to pick up as you said stop as per booking and talking rubbish without common sence and kindly take serious action and driver number [protected].

Regards
Passanger

Getting worst day by day.. They will not inform about pick bus or van towords booking after booking call will get from pickbus and we should stand in the bus untill our bus got it will take 1hour to get our bus in that time staff will behave cruelly...

The tourist organizers are refusing to give space for luggage keeping. Journey from vijaypura to Bangalore. The people of the tourist are saying there is no space for luggage as they have kept lemon for transportation. Bus no: PY 01 CH 0442 on 13th Feb 2022.

I have travel Bangalore to kustagi bus I have booked double seat booking for one person but next to another guy will come with children to adjust 2 seats to 3 seats I told to bus in charge but he told this not our response.

It’s uncomfortable to sleep and the full journey I suffered

Root no-34
Banglore to Mahalingpur
name of Shivanand Hangaragi behave and talking so worst. And he bargening money for service.

I have given compliant already one more thing is this travels bus and people are very unfriendly. And this travels has no time sense at all. If the departure time is at 10 o'clock they will be still in the spot till 11.30.. worst experience ever

Bus is not at all in good condition, I mean seats and windows. Importantly bus driver and cleaners don't wear mask or have not taking COVID precautionary measures. Seats are very dirty, if you ask cleaners in bus about seat issue they respond with very unfriendly way which is not kind to passangers because we as passangers paying you people. I didn't pay my 900 rs to travel in an broken seat. Not yet all satisfied with this travels. I will never book this bus again even if the price of seat is 1rs.
Bus number- PY01CJ7602

Rude and iresponsible bus drivers, I had bymistake forgotten a bag and we had told the conductor to stop for 2 minutes . The driver suddenly started the bus and didn't stop when we asked to get out of the bus.
After having an altercation the driver finally stopped .
Here are the details
PNR:8617383
Vehicle Number:KA 51 AF 5837
Service:ROUTE NO-25, KUNDAPUR - BANG
Driver Name:Puneeth(25) Cl
Phone Number: [protected]
Terrible service will never travel with sugama travels again .
The management needs to take strict disciplinary actions against such staff .