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Sugama Tourists Complaints & Reviews

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Updated: Jul 9, 2024

Complaints 126

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6

Unresolved

120

Bad 😕 It seems that Sugama Tourists has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Conductor Misbehavior

Shivanand Hangaragi bargening for money

No pick up at the said location worst service I have ever seen

Attitude of manager and Worst bus

Misleading information

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Missing bike parts

Seat Adjustment

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Issue while travelling in sugama bus

Sugama Tourists reviews & complaints(126)

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Address: #5, Madhu Krishna Nilaya, 8th Main Road, Near Apna Bazar

Bus number Ka 51 b 3138 has broken down in Akki Alooru due to gear box issue. This issue was there from pas 150 kilometres and driver called the Sugama agents it seems. BUT THE ALTERNATE BUS THEY HAVE ARRANGED IS COMING FROM Bangalore to Sirsi which will take minimum 5 hours. We are in the middle of the jungle and there is no way that we will reach Bangalore by 7 pm as committed in their booking site. Nevertheless this place is full of mosquito,...

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Address: Mangalore

Respected sir,

Monday[protected] i booked suguma tourist bus (Ka 51 aj 4964) in make my trip from mangalore (Boarding point - 11.00 pm) to jigani (Dropping point-7.30 am 25/06/24). Pnr:13509784.
Morning they told to change bus at indiranagar which is ka 51 aj 4147 of another suguma bus. Already the bus is running 2 hour late from time.
After every passenger get down only me was left. Driver told me to get down...

+2 photos

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Highly unprofessional and rude staff (driver and cleaner). Doesnt know how to speak with senior citizens...

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Address: Maski

Dirty bedsheets
After even complaint, they r not even bother to change it
Is this the sugma bus criteria after the couple of trip to change the bedsheets
Don't they change after every trip...

+1 photos

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Lost my earbuds(black), and footwear(flats in black colour)...

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Address: Banglore

One of the terrifying experience due to unprofessional behaviour of sugama tourists driver and conductor. I traveled in Sugama from Banglore to Udupi through PNR 12545464. I have informed driver about my change in pickup point and adjusted my journey according to the scheduled provided by red bus. At 9:00PM Driver had informed me that he would reach the pickup point around 9:40 which was originally scheduled around 10:03. He kept on calling...

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Dear sir/ Madam,

I have been a long time customer of Sugama travels . My name is Ajith
Complaint details as follows
Route Bangalore yellapur (S-2)
In last 2 months I experienced following issues :
In all 3 instances I had chosen Indiranagar near petrol bunk as pickup location
1. Cleaner/ driver called me and asked to come to Mg road metro station at ( I was told to be there by 9.40 ) bus...

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Incident took place on 16th Nov Sugama travel bus from Manipal to Mysore..Conductor misbehaved my raising hand on my brother..He held my brother's collar and has pulled him...he has also hit my brother on his chest..In bus the Conductor was using abusive words...The bus didn't drop my brother at the selected drop point..This is totally unacceptable to do these things to a passenger...

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(((Tracking from Sugama Tourists
PNR:12196655
Vehicle Number:KA 51 AA 0084(From Sindhnur to Bangalore)
Service:ROUTE NO-09, SHAKTHI NAGAR-BANG
Driver Name:Sangamesh Hiremath Dr
Phone Number: [protected]
Track at:http://trkg.in/PV7OSN
For your Safety & Comfort
--
BITLA SOFTWARE PRIVATE LIMITED)))

When passenger asks for rest stop being a bus driver/staff has to behave...

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Just asked to driver to stop for 5 minutes to just hand over the phone to my friend then he is using abusive language and driving much faster. The driver name is manjunath and he was also drunk....

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Address: Gandhinagar, Bengaluru

Kindly go through the email I sent them.

Dear Sir,

I am Advocate Shubha Deshpande. I am right now traveling with Sugama Travels Bus No. KA 51 AA 9177. I had booked Seat No. L1. This seat is filled with big tiny cockroaches in and around the seat, windows, curtains and in all corners. There are just so many cockroaches here. I have images I want to share with you. This is the dirtiest bus I have even been in....

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Hi Sugama,

This is worst experience i have faced. I traveled today 9/8/2023 in Sugama KA 51 AD 5297 cleaner took money from passenger and giving seats randomly without booking in sugama this is not acceptable. cleaner named Deepak was very rude....

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The buses are the worst. Almost everytime that I travelled via sugama they have one or the other issues with the buses. They don't fix them. If they know they have issues, why do even put them on road? We are stranded in the middle of nowhere travelling from Bangalore to Gulbarga on 26th June. Do you think people don't have any other work other than being stranded here?
They keep changing pick up points send pick up bus and take forever...

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HI,

Currently I am travelling in a sugama travel bus, initially
1.The bus is notatall clean.
2. The driver and the other person sitting next to the driver they both are totally rude and and speaking rudely with lady who is my mother they don't have customer value atall
Speaking badly and rudely with ladies is not acceptable, I want to escalate this to higher authorities. Provide me the details of your...

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So worst Bus no netness sleeper bedsheet smelling cockroach are roaming please cancel this kind of busses service taking so high amount no cleanses...

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The cleaner is in intoxicated condition and not able to mange himself. This is unacceptable and intolerable as my wife and kid are travelling alone and are finding it difficult to manage.

KA- 51 AF 2996...

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Wanted to raise a serious concern on our travel experience with Sugama travels

Background on what happened : we had booking on 23rd Apr from Adoni to Bangalore.

We were waiting at the designated place opp RT C bus stand main road in Adoni at 10 :30 PM was accompanied with my brother who came to see me and my family off.
Driver or cleaner gave us a call and asked us to come to bypass road as they were facing...

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We were traveling in bus KA51 C 3647 on 22 April 2023 8:30am from Banglore to Bagalkot. Near chitradurga tyre got burst and floor of bus got damaged and opened. But drivers and attenders changed the tyre and forced us to travel in same bus for 6 more hours. There was no response from head office, I tried to call no one recieved or didn get any support from them. I was traveling with my 11 years old son alone and next to my seat the whole...

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Started journey from bangalore to Laxmeshwar dated 6th Apr 2023 at 11.30 pm. After 2 hour near Shira toll gate bus has stopped due to technical issue. Since 1 AM to 5 AM there is no alternative solution and not good response from the driver and kinner. For this our one valuable day has wasted. No refund or No alternative facility. Not at all good responsibility from Sugama travels. Bus number KA51 B 3140 Bangalore rone journey. Very bad experience...

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Address: Bagalkot. Jamakhandi

ನಿಗದಿತ ಸಮಯಕ್ಕಿಂತಒಂದುವರೆ ಗಂಟೆ ಲೇಟಾಗಿ ಊರು ತಲುಪಬೇಕಾಗಿದೆ. ಯಾಕೆ ಲೇಟ್ ಎಂದು ಡ್ರೈವರ್ ಕೇಳಿದರೆ ಟಿಕೆಟ್ ಎಲ್ಲಿ ಬುಕ್ ಮಾಡಿದ್ದಿರೋ ಅಲ್ಲಿ ಕೇಳು ಅಂತಾ ಬೇಜವಾಬ್ದಾರಿಯಾಗಿ ಉತ್ತರಿಸಿದ್ದಾನೆ....

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