Claimed

Sugama Tourists Complaints & Reviews

1
Last updated Nov 17, 2023
Complaints 119
Resolved
6
Unresolved
113
Quick Links
Statistics
Share
Contacts

File a complaint to Sugama Tourists

Having problems with Sugama Tourists?

File a complaint and get it resolved by Sugama Tourists customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Sugama Tourists
Customer Service Contacts

Sugama Tourists Phone Numbers

Phone
+91 2228 3986
133
56
+91 4113 9096
37
32
+91 4113 9098
24
18

Sugama Tourists Website

Sugama Tourists Head Office Address

Shop No.7, Vishwa Complex, 2nd Cross, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India
560037

Sugama Tourists reviews & complaints(119)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SrujanaS200026
Nov 17, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Incident took place on 16th Nov Sugama travel bus from Manipal to Mysore..Conductor misbehaved my raising hand on my brother..He held my brother's collar and has pulled him...he has also hit my brother on his chest..In bus the Conductor was using abusive words...The bus didn't drop my brother at the selected drop point..This is totally unacceptable to do these things to a passenger
Nov 18, 2023
Complaint marked as Resolved 
Sugama Tourists customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Doddabasava
    Nov 15, 2023
    Report
    Copy

    (((Tracking from Sugama Tourists
    PNR:12196655
    Vehicle Number:KA 51 AA 0084(From Sindhnur to Bangalore)
    Service:ROUTE NO-09, SHAKTHI NAGAR-BANG
    Driver Name:Sangamesh Hiremath Dr
    Phone Number: [protected]
    Track at:http://trkg.in/PV7OSN
    For your Safety & Comfort
    --
    BITLA SOFTWARE PRIVATE LIMITED)))

    When passenger asks for rest stop being a bus driver/staff has to behave politely, Driver has behaved with rude in this regards this is not acceptable kindly consider request and try to improve in customer service, if this is the case then why should opt for SUGAMA TRAVELS
    Sugama Tourists customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rohsru
      Nov 13, 2023
      Report
      Copy

      Just asked to driver to stop for 5 minutes to just hand over the phone to my friend then he is using abusive language and driving much faster. The driver name is manjunath and he was also drunk.
      Sugama Tourists customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        deshpandeshubha
        from BELGAUM, Karnataka
        Oct 21, 2023
        Report
        Copy

        Unclean bus with cockroaches near the seat corners

        Address:Gandhinagar, Bengaluru

        Kindly go through the email I sent them.

        Dear Sir,

        I am Advocate Shubha Deshpande. I am right now traveling with Sugama Travels Bus No. KA 51 AA 9177. I had booked Seat No. L1. This seat is filled with big tiny cockroaches in and around the seat, windows, curtains and in all corners. There are just so many cockroaches here. I have images I want to share with you. This is the dirtiest bus I have even been in....
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        S
        Swaroop patgar
        Aug 9, 2023
        Report
        Copy

        Hi Sugama,

        This is worst experience i have faced. I traveled today 9/8/2023 in Sugama KA 51 AD 5297 cleaner took money from passenger and giving seats randomly without booking in sugama this is not acceptable. cleaner named Deepak was very rude.
        Sugama Tourists customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sowmya Deshpande
          Jun 27, 2023
          Report
          Copy

          The buses are the worst. Almost everytime that I travelled via sugama they have one or the other issues with the buses. They don't fix them. If they know they have issues, why do even put them on road? We are stranded in the middle of nowhere travelling from Bangalore to Gulbarga on 26th June. Do you think people don't have any other work other than being stranded here?
          They keep changing pick up points send pick up bus and take forever to get us to that point
          Sugama Tourists customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Jankatti
            May 29, 2023
            Report
            Copy

            Issue while travelling in sugama bus

            HI,

            Currently I am travelling in a sugama travel bus, initially
            1.The bus is notatall clean.
            2. The driver and the other person sitting next to the driver they both are totally rude and and speaking rudely with lady who is my mother they don't have customer value atall
            Speaking badly and rudely with ladies is not acceptable, I want to escalate this to higher authorities. Provide me the details of your...
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy
            S
            sandesh blore
            from Bengaluru, Karnataka
            May 27, 2023
            Report
            Copy

            So worst Bus no netness sleeper bedsheet smelling cockroach are roaming please cancel this kind of busses service taking so high amount no cleanses
            Sugama Tourists customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              harry Raikar
              from Bengaluru, Karnataka
              May 2, 2023
              Report
              Copy

              The cleaner is in intoxicated condition and not able to mange himself. This is unacceptable and intolerable as my wife and kid are travelling alone and are finding it difficult to manage.

              KA- 51 AF 2996
              Sugama Tourists customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Saishan
                from Bengaluru, Karnataka
                Apr 25, 2023
                Report
                Copy

                Abusive language used by driver

                Wanted to raise a serious concern on our travel experience with Sugama travels

                Background on what happened : we had booking on 23rd Apr from Adoni to Bangalore.

                We were waiting at the designated place opp RT C bus stand main road in Adoni at 10 :30 PM was accompanied with my brother who came to see me and my family off.
                Driver or cleaner gave us a call and asked us to come to bypass road as they were facing...
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                V
                Vinuta Badiger
                Apr 22, 2023
                Report
                Copy

                We were traveling in bus KA51 C 3647 on 22 April 2023 8:30am from Banglore to Bagalkot. Near chitradurga tyre got burst and floor of bus got damaged and opened. But drivers and attenders changed the tyre and forced us to travel in same bus for 6 more hours. There was no response from head office, I tried to call no one recieved or didn get any support from them. I was traveling with my 11 years old son alone and next to my seat the whole was there, I found helpless . Sugama service is pathetic. We paid 1000 rupees per person and no justice for the money and no humanity .
                +1 photos
                Sugama Tourists customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Manohar Malasamudra
                  Apr 7, 2023
                  Report
                  Copy

                  Started journey from bangalore to Laxmeshwar dated 6th Apr 2023 at 11.30 pm. After 2 hour near Shira toll gate bus has stopped due to technical issue. Since 1 AM to 5 AM there is no alternative solution and not good response from the driver and kinner. For this our one valuable day has wasted. No refund or No alternative facility. Not at all good responsibility from Sugama travels. Bus number KA51 B 3140 Bangalore rone journey. Very bad experience
                  Sugama Tourists customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Praveen S-A
                    from Bagalkot, Karnataka
                    Feb 21, 2023
                    Report
                    Copy

                    Driver miss behavior

                    Address:Bagalkot. Jamakhandi

                    ನಿಗದಿತ ಸಮಯಕ್ಕಿಂತಒಂದುವರೆ ಗಂಟೆ ಲೇಟಾಗಿ ಊರು ತಲುಪಬೇಕಾಗಿದೆ. ಯಾಕೆ ಲೇಟ್ ಎಂದು ಡ್ರೈವರ್ ಕೇಳಿದರೆ ಟಿಕೆಟ್ ಎಲ್ಲಿ ಬುಕ್ ಮಾಡಿದ್ದಿರೋ ಅಲ್ಲಿ ಕೇಳು ಅಂತಾ ಬೇಜವಾಬ್ದಾರಿಯಾಗಿ ಉತ್ತರಿಸಿದ್ದಾನೆ....
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    A
                    Avihegde11
                    Jan 25, 2023
                    Report
                    Copy

                    Bus no KA51 AF 3000
                    When I talk with driver he rejected to come and pick from Ashwini circle which is part of pick up point.

                    It's 11 o'clock and for travel purpose I paid 200 to Auto

                    If it's ladies I am not how they are safe.. it's very frustration with this travel
                    Sugama Tourists customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      BOBBY8888
                      Jan 25, 2023
                      Report
                      Copy

                      Dear sugama travels it's a bad experience I seen today due to lack of time sense and y u guys are mentioned time for arrival and departure
                      * Always late traveling due to time issue
                      * And when I travelling I seen 4th time in this sugama travels luggage loading and unloading it takes huge time right
                      We are thinking it's goods vehicle not to handle customers please update and do the needful I want reply
                      Sugama Tourists customer support has been notified about the posted complaint.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pasha009
                        Jan 12, 2023
                        Report
                        Copy

                        Hello sir/madam
                        we lost our good ring 💍, , seat U4'U5 .
                        Passenger Name: Dr Babar pasha and Dr Kashifa..
                        Please it's our kind request if you people got means .. give us 🙏

                        Bus details :
                        Tracking from Sugama Tourists
                        PNR:10572596
                        Vehicle Number:KA 51 B 3140
                        Service:ROUTE NO-17, RON - BANG
                        Driver Name:Shivalingappa Halohalli Dr
                        Phone Number: [protected]
                        Departure date:[protected] from gadag to banglore .
                        Sugama Tourists customer support has been notified about the posted complaint.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Steve01
                          Dec 3, 2022
                          Report
                          Copy

                          Address:116/2, Trade Center, Race Course Rd, next to Raceview Hotel, Gandhi Nagar, Bengaluru, Karnataka 560001

                          Hello,

                          This has been so frustrating to customers that diligence of dropping on time. We have reached destination an hour late just because of their parcel pickups at n number rof locations. I too had to see a fight between a customer who is requesting the driver and conductor. Who were laughing negligently seemed to be more worrying all of the people in bus.
                          Is bus for picking up parcel or customers.
                          Sugama Tourists customer support has been notified about the posted complaint.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rajeshhb1305
                            Dec 2, 2022
                            Report
                            Copy

                            Address:Bengaluru

                            I booked 01 seat from Bangalore to soraba at 10 am morning. By 5.30 I approached red bus and sugama for rescheduling. All are denaied my request. It is clear that they charged ticket amount for not given the service to the customer and charged GST also. Either one option should be there for customer for rescheduling and cancelling and refunding. Here nothing is there. Concerned arrange for reschedule my travel or refund the same. If not resolved... Will reach in consumer court. Thank you.
                            +2 photos
                            Sugama Tourists customer support has been notified about the posted complaint.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              Ghantems
                              from Bengaluru, Karnataka
                              Nov 16, 2022
                              Report
                              Copy

                              Address:Bangalore, Karnataka

                              I took bus from gulbarga to bangalore, i bboked sleeper U1 seat to my surprise the seat is so small n it doesn’t have a carrier, u pay rs1000 for such bus and seats are not at all clean
                              Sugama Tourists customer support has been notified about the posted complaint.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                CS Sharan
                                from Bengaluru, Karnataka
                                Oct 28, 2022
                                Report
                                Copy

                                Vehicle Number:PY 01 CG 9933
                                Service:ROUTE NO-83 BIJAPUR - BANGALORE
                                DOJ : 27.10.2022 10.15 PM

                                Bad handling of bag from the helper of the aforesaid vehicle caused damage to my trolley bag. It's a new bag and despite my request to not keep the bag on the sharp edges of broken metal sheet, the helper kept the bag on it and dragged it roughly out of luggage cabin causing two deep cuts into the bag. It's looking terrific for a passager to see his bag being dragged in front of his eyes.

                                With this kind of irresponsible and rude behavior of a staff, I'm not going to travel with Sugama ever again.
                                +1 photos
                                Sugama Tourists customer support has been notified about the posted complaint.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit