Sugama Tourists — Delay in arrival and staff behaviour

Address:	Bangalore, Karnataka, 560084
Website:	www.sugamatourists.com

Bus no: ka20c6227
Date: 13/08/2016
Time : 11:44pm
Bus ticket booking from Bangalore to Mangalore.
Seat at no : D3 & D4
I ad booked my ticket to Mangalore on the above mentioned date and the bus was supposed to arrive at my pick u point Yeshwantpur govardhana theatre at 11:05pm but the bus only reached at 11:45 pm, leaving us wondering. I did not receive any correspondence regarding he delay over phone call orby any other media. Moreover the behaviour of the staff in the bus was rude as well while boarding. When enquired about the delay they insisted is to go and check the back office in a very rude tone. Kindly request you to look into the matter and take necessary steps as per law. awaiting your response

Thank you

Regards
Saleem Ahmed