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Sugama Tourists — handle is broken and seat adjustment is not working.

Address:586128

I booked a ticket from bangalore to vijayapura in sugam tourist. As i mentioned in subject handle is broken and seat adjustment also not working. When i showed this to your staff they are giving irresponsible answers. I have to travel for the complete night. The seat is also not comfortable. Please find attached video. Please take a strict actions against your irresponsible staff.
Bus number py 055437
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We are traveling from bangalore to Karwar in bus KA 51 D 4327 on 28th December. It's been 2 hours since we boarded the bus. No blankets have been provided to us even after asking them for it multiple times. They are saying post picking up everyone we will distribute blankets. We've been feeling very cold from the past 2 hours.
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    Shop No.7, Vishwa Complex, 2nd Cross, Gandhi Nagar, Bangalore, Karnataka, India - 560037
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