Sugama Tourists — Issue while travelling in sugama bus

HI,

Currently I am travelling in a sugama travel bus, initially
1.The bus is notatall clean.
2. The driver and the other person sitting next to the driver they both are totally rude and and speaking rudely with lady who is my mother they don't have customer value atall
Speaking badly and rudely with ladies is not acceptable, I want to escalate this to higher authorities. Provide me the details of your higher authorities.
3. NO VALUE TO CUSTOMER, I usually prefer sugama and I am a frequent traveller wherein I prefer sugama but this time I am facing to many problems. If this is happening i gonna surely switch to some other travel agency.
Currently I am travelling, and I will provide you the details, I want this to be investigated and action needs to be taken, and revert back to me as soon as possible.

The booking details and the driver details as follows:

Tracking from Sugama Tourists
PNR:11313454
Vehicle Number:PY 01 CF 1990
Service:ROUTE NO-33, BANG - BASAVAKALYAN
Driver Name:Eranna (33) Dr
Phone Number: [protected]
Track at:http://trkg.in/SPCO3A
For your Safety & Comfort

Please do the needful I don't want this to happen with other customers and also especially other ladies who might be travelling alone.

Thanks and regards
Shubham