Sugama Tourists — Not arranged alternative arrangements

I am traveling from Bangalore to lingasgur SUNDAY NIGHT 26/09/2021, route no 19, bus no ka 51 AG 0564.
AT AROUND 3 AM, bus was stopped at remote place nearby city is hospet, but not repaired the vehicle now almost 6.00am till now not repaired no mechanic came,

Is this service you are giving the customers, SUGAMA THE BRAND NAME also spoiling with this type of service. Many sugama busses are there, y not you arranged the bus.
Many customers waited long time n irresponsible behavior from so called sugama team.

This my worst experience in SUGAMA TRAVELS. Your don't have value of travellers/customer time.