Sugama Tourists — picking excess money for ticket less travel

This was about my ride from bangalore to mangalore on june 28 2018.
Pnr 4903474
Bus no py 01 2927
This complaint is actually written while i am travelling. Since the route is redirected to mangalore through madikeri, the staff members in took several people in to the bus for loose cash. As it is thursday, several seats were unoccupied. This is the reason the staff members did something of this kind. I hope some action will be taken on this regard.