Sugama Tourists — regarding unauthorised pickup by driver and cleaner

The driver and cleaner have picked up two unauthorised random passengers in tumkur road who are completely drunk. They have given a sleeper next to me and he is smelling like hell. The vehicle is route no 4 and vehicle number is 9933 headed to goa via karwar on[protected]. I called all your branch numbers. Some not working and few not receiving. I haven’t slept as he is staring my bags and checking my sleep. Is this what i paid for?? Is this the worst bus service on earth??