Sugama Tourists — terrible experience and it gets worse with time

I have been travelling in this bus past 3 (The only reason being there is no alternate bus which picks up at my location. Else this travel is a big no!!)
- the biggest difficulty is booking the tickets. All seats are blocked by agent and when trying to book through agent they show you arrogance and reply rudely.
- my first travel to bangalore and i get dropped at the last stop without being notified at 5 am in the morning.
- pick time says 930pm bus arrives at 11
- when bus arrives 10 minutes early (Happens once in a blue moon) the driver leaves us at actual pickup point and asks us to board from a place ~8 km away in blore
Kindly request the staff to be a bit courteous to the customers and understand the difficulty we face by blocking all tickets and making our lives difficult.