Sugama Tourists — Unprofessional behaviour

Address:

Banglore

One of the terrifying experience due to unprofessional behaviour of sugama tourists driver and conductor. I traveled in Sugama from Banglore to Udupi through PNR 12545464. I have informed driver about my change in pickup point and adjusted my journey according to the scheduled provided by red bus. At 9:00PM Driver had informed me that he would reach the pickup point around 9:40 which was originally scheduled around 10:03. He kept on calling and irritated me to reach the venue by 9:40. He reached around 9:36 to the pick up point and I had informed I would reach in another 10 minutes. He started giving reason like there is no parking space to wait and kept insisting me to catch the bus at further stops which I clearly denied and asked to wait. He still kep on calling for every 2 minutes so I had to literally ignore when I was 1 minute away from pick up point. He took that as an opportunity and left the pick up point as we reached. We literally saw bus living as we get down from car. We had to call to tell him to stop the bus for which he kept on yelling and complaining about me not reaching the venue by 9:40. He kept arguing with my friend and start to move the bus indicating that he would leave without me. When me and my friends opposed this behaviour he kept telling the same they are doing favour by providing service to us. He also made fun o[censored]s that they are providing more for the money we are paying. It is a very bad personal experience to me and my friends. Giving silly reason like no space to wait for customer and creates traffic jam shows how bad the whole Sugama system is. When me and my friends opposed his behaviour he also proudly mentioned that we can complaint as he was sure that nobody will take action.