Sugama Tourists — worst service and worst behaviour

Address:

560066

I booked 3 ticket (1 male and 2 female member) online having PNR:4806084 . Pick up and Drop both location was selected as it was displayed on drop down (Kormangala Sony Signal). Pickup was not done as per specified place also as per the time. When I called they wasted 20 min. Then driver called and he asked me to come to different location 5 kilometer far from my pickup location. Even he talked rudely. It was very difficult to move from one place to other place when we have old Female members and also It was raining heavily. Anyhow we reached as per their statement. There we waited for 30 min and then somehow he picked after so many continuous phone calls. Drashan Service was also not good as per the mark. Hotel where food was provided was also bad. While returning back at around 10 PM, again they didn't drop the place as it was selected while booking. This time driver & conductor were behaving badly. And they dropped me at silk board instead of Sony Signal Kormangala. It was really a very bad experience with Sugama Tourists. The statement what they told is really disgusting. "You booked online, so ask online to drop there. I will not drop you".
I suggest not to go for this travels at all.