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Smytten Complaints & Reviews

smytten.com
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Updated: Jan 6, 2026
Complaints 821
Resolved
30
Unresolved
791
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints(821)

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S
Shama Shah
Jan 6, 2026
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Complaint Against Smytten Non-Delivery of Paid Product & Deficient Customer Service

I placed an order on the Smytten app for two lipsticks under Shop Order Number #4823582. However, upon delivery, only one lipstick was received, while the second lipstick was missing from the package.

Despite this, the Smytten app shows both products as “delivered.” The delivery box and billing label clearly mention only one lipstick, which serves as proof that the second item was never shipped or delivered.

I...
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V
Vinay3300306
from Medchal, Andhra Pradesh
Jan 3, 2026
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Smytten order not delivered

I purchased a order #18767685 and it is not delivered. I tried reaching out to customer care yet am unable to connect with them. I raised incident but of no use. I want refund if they are unable to deliver the order...
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T
taj syed
from Hyderabad, Telangana
Dec 31, 2025
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Complaint Against Smytten False Delivery Status and Non-Delivery of Order ID18764639

Address: Smytten Head Office Address ANM-39F, Akashneem Marg, DLF Phase 2, Sector 25 Gurugram Gurgaon District Haryana India 122002
Website: smytten.com

Dear Consumer Helpline Team,

My name is Syeda, and I am filing a complaint against Smytten regarding a non-delivered order and misleading delivery status.

I placed an order for skincare products on the Smytten app (Order ID: ID[protected] on 25th December 2025, with an expected delivery date of 29th December 2025. Despite being available at the delivery address, the tracking status falsely claimed that I was unavailable...
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M
Manish kumar parmar
from Ahmedabad, Gujarat
Dec 30, 2025
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Delay & Partial Delivery of Order #4806132 Urgent Assistance Required

Address: Smytten Head Office Address ANM-39F, Akashneem Marg, DLF Phase 2, Sector 25 Gurugram Gurgaon District Haryana India 122002

Dear Smytten Support Team,

I am writing to raise a concern regarding my Shop Order #4806132, placed on 18th December 2025.

The order consisted of 2 items, out of which only 1 item has been delivered. The second item is still not delivered, even after multiple changes in the expected delivery date.

Initially, the delivery dates shown were:

20th December 2025

29th December...
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T
teeshagaba
Dec 9, 2025
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Mis behaviour and denial of product delivery and asking for re order

Ur company staff member called me and said that due to some technical issue my product will supposed to be put on hold or either u have to re order them for refund ...whats that silly options ? i mean seriously ? i don't have any money to re order the goods and nor i can wait anymore for 40 to 50 days...
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P
puja2cul
from Gurgaon, Haryana
Oct 30, 2025
Oct 30, 2025
This thread was updated on Oct 30, 2025
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Product is missing in delivered package

I received a damaged package.deivery boy just handed package to me & ran.i called him but he didn't listen.later I found 1 product is missing in the package.i complaint to company smiytten & they refused to take responsibility .
Earlier also same cases happened so many times with same company.it refuses to take responsibility. What shall I do.i am bearing many losses due to this irresponsible behavior of company...
+1 videos
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B
Bhavikakakku
Aug 19, 2025
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Shipment not delivered

I had Ordered #4510875 from Smytten which was later divided into 6 shipments. Out of which In shipment AWB - [protected] - one product avimee herbal keshkrishna oil for grey hair is missing. I raised a ticket 597062 at smytten but it was closed without any justification. I want my refund back or the product delivered, pls help...
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K
Kotari Arun
from Hyderabad, Telangana
Jun 11, 2025
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I want my refund. Cancel my order

Address: Hyderabad, Telangana

Total product was damaged. Worst package. I want my refund. Cancel my order. Bad experience with smytten.Smytten order ID is
17367341. I want my refund. Call me [protected]....
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A
Anchalj2
from Faridabad, Haryana
Apr 9, 2025
Apr 10, 2025
This thread was updated on Apr 10, 2025
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Order Delaying each day

I have placed on 2nd April 2025; my order was supposed to be delivered on 6th but instead it is delaying day by day.

Yesterday it was showing 11th April and now it has extended to 12th April and I don't how much more days I have to wait.
This is really unexpected and disappointed....
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A
Anu8shanbhag
from Mumbai, Maharashtra
Dec 23, 2023
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Expired products from smytten

I received expired products from smytten for trial order no SM12835149. Even after multiple complaints they just credited 3 trial points to my account for which I have to spend rs235 more to get these products. Have already sent rs360 before.
Either they send me new samples or credit my amount with the product amount...
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B
Bhawnabb
from Kota, Rajasthan
Sep 4, 2023
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4 trial points worth Missing product

Website: smytten.com

A 4 trial point product called eye gel mask (blue) was missing in the smytten package I received
And instead of the gel eye mask, I got a plastic phone toy which most of the time is given for free in the app (0 trial point)

But The app clearly shows that I've been delivered the full package

I'm hoping for this issue to be resolved asap and receive my gel eye mask...
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S
S.Chowdhury
from Kolkata, West Bengal
Jul 19, 2023
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The company employee's are stealing product from every parcel

Website: Smytten

It has become a nightmare to order from this website as they are serially sending wrong/missing products. The employees are doing it intentionally, and smytten is very well aware of it, because i have sent 100's of emails and complaints to them, but they make fake promises and don't take any action to rectify it. I have also seen other customers complaining in playstore, consumerforum and in review section. This is the 6th order...
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S
S.Chowdhury
from Kolkata, West Bengal
Jun 14, 2023
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Wrong and half items being send taking full payment without any resolution provided

Website: Smytten.com

It's been happening to me for more than a month. Orders that are being send from Ahmadabad, Kanera are either wrong or half. I have complaint several times but who cares? Their executives are not even bothered to reply properly. They don't even read emails, they write just one line that product will reach you on time, whatever maybe the complaint is. Previously orders used to get dispatched from Tauru where there were rare evidance...
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_Vartika
from DEHRADUN, Uttarakhand
May 4, 2023
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Smytten - Delivery not serviceable at the pincode

Address: 6, Anand Chowk, Tilak road, Dehradun - 248001
Website: Smytten

I have ordered many times from smytten. My recent order was delivered yesterday only but now the app shows me that not servicable to your pincode 248001.
Kindly resolve this issue....
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H
Hedlyn
from Mumbai, Maharashtra
Apr 5, 2023
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Wrong item delivered

Ticket No:[protected]
I had two items placed in my order number
2820189-Bioderma Cream and L’Oréal shampoo. I cancelled L’Oréal shampoo shortly after, and was refunded for it. However when the package arrived, it was the shampoo instead of the cream.

Request you to please pick-up the wrong item and refund for the same. I have tried calling, emailing, Instagram DM but the responses are very sporadic. Firstly...
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N
Nilofar2328
from Ghaziabad, Uttar Pradesh
Mar 13, 2023
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Missing Products order no. #2767373

Missing product . Stop cheating customers
This is regarding my order number #2767373 for 3 products.
1. For Men Deo (jaguar fragrances)
2. Blue Deo (Nautica)
3. Classic Deo (jaguar fragrances)

I received only 1 products. 1 product (JAGUAR For Men Deo) other 2 deos is not delivered.
I raised a ticket, but they closed my ticket, saying insufficient information. whereas i send the invoice and...
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M
Mmd12
Jul 15, 2022
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Smytten Not serviceable to my pin code 411014

411014 - Kharadi

This is a part of Pune city, still the products are not serviceable to my area
I was trying to order with this pin-code, app is not allowing me to do so

can you please help me with this, I want to order from smytten

Thanks...
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S
Shruti 1005
from Ranchi, Jharkhand
Jun 27, 2022
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I order had not delivered

Address: EWS161 Harmu Housing Colony Ranchi Jharkhand, EWS 161 Harmu Housing Colony

I haven't got my product..it has been 14 days from when i ordered ..when i will get my product......
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K
Keerthi...
from Bangaon, West Bengal
May 7, 2022
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Delivery delayed

Website: Smytten.com

I have ordered from smytten on 24th April 2022 and i have not yet received my order the delivery date keeps on extending. I have also mailed to @smytten.com but there is no response at all. Please deliver my order as soon as possible atleast i expect some response....
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J
Joseph Kishor
Mar 13, 2022
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My order has not delivered

Address: Smytten

Smytten Order ID: #4256248. Date of Order:[protected].
I have placed an order at Smytten App on[protected].
This has to be received by 12th march, however, I have not received the below order yet.
Neither I am not able to track the courier, Nor, I am not getting any contact details to check.
Requesting an urgent intervention on this....
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