[Resolved]  Sulekha.com — Babysitter fraud

I had a, requirement of babysitter, I raised request in sulekha. After that I got a call from service provider company name "SReE SUrAkHa HomE CaRe services, they told me they will provide the services and I have to pay 2000 as registration fee. I done the payment and he has shared two people adhar card and arranged a call with one person, she agreed to come from next day. After that he asked me to do payment of 12000 as agency charge. I told him I will after person started coming. He has given diff logics and I paid 6000 and told him Will send rest amount after work will started. Next day lady refused to come. I called agent and informed him the same then send send another lady to my home for service. She also agreed to work and after that I have paid remaining 6000 as he told me to do that. I asked him to provide bill, he told me he will send but its been 5 days since payment and he has not shared the bill and next day that lady also refused to come. After all these incident he has not send any worker profile for work and also not shared the bill. He is not pucking up the call as well when I asked him to return money. Kindly help me with this.
I am going through mental torture because of this. I just want my money back.

Person name - Sreekanth
Phone no. - [protected], [protected]
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May 5, 2023
Complaint marked as Resolved 
Not resolved yet.
Sulekha.com customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2023
Sulekha.com Customer Care's response
Dear Rishu Kumari,

Greeting from http://Sulekha.com!

We are extremely sorry to hear about this and even more sorry to disappoint a user like you. This is certainly not the experience we intend to offer our users.

We would also like to inform you that Sulekha.com only provides the platform to list the business details and does not directly participate in or is it involved in any transactions.

we checked and found that you interacted with one of our customer support executives on March 14, 2023, and your query has been discussed.

We suggest that you can log into your customer profile directly, and can post your negative feedback. 

Warm regards,
Team Sulekha.
May 05, 2023
Updated by Rishu kumari
Negative feedback will not work, you guys are providing platform for service providing then who will be responsible for fraud which is happening through your website.

It's a mental torture. You guys have not done background verification of service provider then only these kind of fraud is happening.

I have get call through your website, so you guys are responsible for fraud. I need my money back you can contact service provider and deal with them and help in refund of money.
Complaint comments 

Comments

Dear Rishu Kumari,

Greeting from http://Sulekha.com!

We are extremely sorry to hear about this and even more sorry to disappoint a user like you. This is certainly not the experience we intend to offer our users.

We would also like to inform you that Sulekha.com only provides the platform to list the business details and does not directly participate in or is it involved in any transactions.

we checked and found that you interacted with one of our customer support executives on March 14, 2023, and your query has been discussed.

We suggest that you can log into your customer profile directly, and can post your negative feedback. 

Warm regards,
Team Sulekha.
Same happen with me.
Office Location - Uttar pradesh - lucknow rajajipuram

Owner name - Kanchan verma

Inhone 22000 advance lekar fraud maid ko bhej diya or usne 5 days work kiya and mere ghar se gold or paise chori krke bhag gayi.

Jab maine owner (Kanchan verma)ko call krke bola to ulta unhone mujhe labour law me fasane ki dhamki dekar 30000 or mange.
Plzz help.

Unki all details attatched hai .

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