[Resolved]  Sulekha.com — Regarding fraud with babysitter

Address:Hyderabad

Hi,
I had a, requirement of babysitter, I raised request in sulekha. After that I got a call from service provider company name "SReE SUrAkHa HomE CaRe services, they told me they will provide the services and I have to pay 2000 as registration fee. I done the payment and he has shared two people adhar card and arranged a call with one person, she agreed to come from next day. After that he asked me to do payment of 12000 as agency charge. I told him I will after person started coming. He has given diff logics and I paid 6000 and told him Will send rest amount after work will started. Next day lady refused to come. I called agent and informed him the same then send send another lady to my home for service. She also agreed to work and after that I have paid remaining 6000 as he told me to do that. I asked him to provide bill, he told me he will send but its been 5 days since payment and he has not shared the bill and next day that lady also refused to come. After all these incident he has not send any worker profile for work and also not shared the bill. He is not pucking up the call as well when I asked him to return money. Kindly help me with this.
I am going through mental torture because of this. I just want my money back.

Person name - Sreekanth
Phone no. - [protected], [protected]
+6 photos
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May 5, 2023
Complaint marked as Resolved 
No step taken by sulekha
Sulekha.com customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2023
Sulekha.com Customer Care's response
Dear Rishu Kumari,

Greeting from http://Sulekha.com!

We are extremely sorry to hear about this and even more sorry to disappoint a user like you. This is certainly not the experience we intend to offer our users.

We would also like to inform you that Sulekha.com only provides the platform to list the business details and does not directly participate in or is it involved in any transactions.

we checked and found that you interacted with one of our customer support executives on March 14, 2023, and your query has been discussed.

We suggest that you can log into your customer profile directly, and can post your negative feedback.

Warm regards,
Team Sulekha.
May 05, 2023
Updated by Rishu kumari
Posting negavite comment will give my money back.

If you guys promise that after posting negative comments my money will be refunded then surely I will do it.

I have lost my money and facing torture for this. I need my money back and sulekha is responsible for this fraud as you guys are not doing any background verification properly of service provider so this fraud has happened.
May 23, 2023
Updated by Rishu kumari
Still I am waiting for revert and my money back.
If guys will not help to get my money back, I will raise complain against you guys on consumer court and also will post on twitter.
Resolve my issue ASAp.
Complaint comments 

Comments

Dear Rishu Kumari,

Greeting from http://Sulekha.com!

We are extremely sorry to hear about this and even more sorry to disappoint a user like you. This is certainly not the experience we intend to offer our users.

We would also like to inform you that Sulekha.com only provides the platform to list the business details and does not directly participate in or is it involved in any transactions.

we checked and found that you interacted with one of our customer support executives on March 14, 2023, and your query has been discussed.

We suggest that you can log into your customer profile directly, and can post your negative feedback. 

Warm regards,
Team Sulekha.

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