[Resolved]  Sun Direct — 1 year hd subscription plan migrated to best fit plan.

Address:631001

I recharged for 1 year hd subscription plan for all channels on 10th july 2018.

Due trai regulation my plan is changed to the so called best fit plan in the mid of february.

Now most of the channels are needed to be recharged specifically all the hd channels.

I cant reach the customer care regarding this and even its advised by trai's, i need compensation like refund or adding the channels regarding this.
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Apr 27, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2019
Sun Direct Customer Care's response
Dear sir

As per the conversation we had, requested Plan and Add-on has been activated.

Regards Sun direct
Customer care
Complaint comments 

Comments

Smart card number [protected]R Kannammal RMN.[protected]. Other than K TV SHOWS not displayed . Error code is E48-32. Sundirect DTH connection valid till may 2019. But I unable to get any channels other than the KTV. Customer service is not available right now. How can I get solutions for this issue. Please the company Technician to service.

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