[Resolved]  Sun Direct — [protected]

Address:

Kannur, Kerala, 670633

I am having sun direct dth with ID [protected].
I am on basic package.
I want only Malayalam free channel and Shalom TV, which is also a free channel.
So my total monthly subscription should be 154 including tax. I recharged with RS. 500.

Now my complaints are.
1. Even after recharging for 500, my account is recharged only for one month with RS 154. I am asked to call back every month.

2. Base pack I choose is valid only for one month and I ha e to select it again next month.
They are forcing me to select other packs indirectly.

3. I don't want other free channel. I want only Malayalam free channels and Shalom TV. They are refusing to remove other free channels from other languages. I know some DD channels are mandatory and OK with those.

4. Customer care executive is rude... They have little knowledge. They disconnect the call abruptly, put the call on hold without intimating and refuses the call to be transfered to the supervisors. Since they cut the call after a long silence I called back and spoke to three agents and all three behaved the same way.