[Resolved] Sun Direct — abruptly terminated the service before validity & rude behavior

hcmahesh

from Tumkur, Karnataka

Address:	560076
Website:	/www.sundirect.in

Subscribing sun direct tv hd service for a long time. On 21st oct'18 re-charged the subscription for 3 months. On 5th jan'18 abruptly they terminated the service & saying subscription is over!

When call center is called, all the call executives i spoke are very rude, rash & in great hurry. No professional behavior. Didn't even listen to the problem correctly. One guy (Rahul?) even said, money would have been returned back! What a joke!

When i asked them to connect to their senior, they abruptly disconnected the call.

Managed to raise a case sr[protected]. They agreed that in their system they goofed up in entering the correct validity date. Firstly they said it takes 24 hours to rectify their own mistake.

On 6th jan'18 - it wasn't done. When i called back again & managed to get to a senior call-center guy, he said it takes 48hours, just like that. He was admant & wasn't talking like a customer executive at all.

Overall sun direct tv call center experience is horrible! Best avoid their service.

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Feb 13, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Sun Direct Customer Care's response Dear sir,

We understand from your complaint that you had been put through few inconvenience has been addressed from our end and the same has been forwarded to the concerned department as feedback .

Regards sundirect
Customer care