[Resolved]  Sun Direct — amount deducted and activation not happening

Address:

500054

My Smart Card Number is [protected] and my mobile number is [[protected]]. Actually I was recharged with Rs 212 on 7th June 2019 through Sundirect website with UPI (Googlepay). But Still I did not get the activation of my account and amount got deducted from my bank.

Called multiple times to customer care to convey same thing with transaction id. When I called to customer care they were created complaints behalf of me and these are the complaint ids (SR[protected], SR[protected], SR[protected] and SR[protected].
I got the same response from SUNDIRECT through text message and it contains "your complaint [number] is resolved as AMOUNT NOT CREDITED to your satisfaction." for all above complaints.
One of your customer care member asked me to send my bank statement.