Sun Direct — Amount deducted but recharge not done

Address:

Bangalore

I recharged my Sun Direct account for Rs.199 from the sun direct app, the amount has been detected but the recharge was not done.. and I visited the nearest store to get it recharged.. but the amount has not yet refunded.. and the recharge has been done twice, so I need the sum of Rs. 398 to be refunded to my account as soon as possible.