[Resolved]  Sun Direct — arrogant customer service

Address:Thrissur, Kerala, 680664

Dear sod,

Today i had to visit sun direct service office at kodungallur. My set up box was not showing signal from today morning. I enquired about the issue and the staff there, ms mimisha, was so arrogant and misbehaving. She was insisting me to buy a new setup box and was no caring about checking the issue with my box. I was not ready to buy a new set up box. Finaly she gave me a used set up box and charged me 300.

Kindly avoid such stupid staffs in service centre. Please look into the issue.

With regards,
Anandan
[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 6, 2018
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Sun Direct Customer Care's response
Dear sir,

As per your request, complaint has been taken as feedback and forward to concern team

Regards sun direct
Customer care
Complaint comments 

Comments

No signal in TV, so complaint in company. Complint No.[protected], after on week the complaint is not solved

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information