[Resolved] Sun Direct — Asianet and zee keralam not viewing

Sujithsuji007

Jan 14, 2022

Address:

India

Sun direct smart card no. [[protected]] Sujith. Asianet is not viewable in my Set top box. Sun direct customer service representative suggested replacement of Set top box But not yet replaced. Without viewing Asianet I am paying for it( last month recharge also waste). Sun direct is only responsible for it . Otherwise they have to refund the money. Steps may kindly be taken to resolve the problem

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Dec 23, 2022

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Sun Direct Customer Care's response Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team.

Jan 20, 2022

Updated by Sujithsuji007 [protected]

Verified Support

Dec 23, 2022

Sun Direct Customer Care's response Dear Sir,

Asper the conversation customer enquiry about STB and same has been clarified from our end.

Regards,

Sun Direct Team.

Dec 25, 2022

Updated by Sujithsuji007 Nothing clarified, they asking me after 6month😅, I already throw the waste in “waste bin”😏, they eaten my 3month recharge amount, tye old STB can’t receive the new singles’ ok I agreed then you have to give the new STB for free know! Because i purchased the STB with my own money, now the problem is not from my side, the money I spend to purchase hasn’t value? After all i ok (ready to pay) with the company but the technician contacted and ask me such a foolish questions “which type is your road, antenna is in roof or floor, your road haves gutter 😂, how much long from main road to house, if the signal is cut then it wil be charged extra ( the charge for STB only for delivery and connecting to the cable 🤣), and he shouted to my wife “why you are touch the antenna 🥺” so I said cancel my order by by, now i happy with other dth company with true quality, clarity