[Resolved]  Sun Direct — balance issues

Address:

#194, Navya Land Mark, Navya Nagar, Ammenpur, Beeramguda, false, Medak, Andhra Pradesh, 502032

Hi Team,

This is Sunil and my smart card number [protected]. I was watching news about TRAI mandatory packages and Sun Direct or not updated in portal.
I have contacted sun direct customer care on dated 31.01.2019 and requested to let us know the plan and they suggested to activate amount of Rs.1300 and it will be 6 month valid. I have done recharge on 01.02.2019 as suggested by Sun Direct Customer Care.

On 25.02.2019 i have noticed some of the channels are available as per my pack and contact with Sun Direct customer care. They told me that we migrated your plan to DPO Pack 2. we did not requested to shift which plan we required and mean time without my consent they deducted 150 from my Main balance.

when i contacted customer care to change my plan on March 6th they agreed to change to DPO pack 2 and additional to that i have requested for some Add on channels which will cost 38 including GST per month. They suggested to add amount of Rs.250 in wallet and they will deduct for 6 month. By that time i have main balance in my account is Rs.12 and after adding it was 262.

The issue started when i done recharge they straight away deducted 18% as service charge and 18% GST. I know they need to deduct only 18% and why you people deducted 36%. please can you comment on this and they activated only for one month and my main balance is 191. I could not able to understand if they deducted Rs.38 then its need to be balance amount of Rs.214 and why it was 191.

Regards
Sunil