Sun Direct — Base plan not active

Recharged with base plan for 58 inr and further added 100.

1. No channels visible
2. Unable to add add ons - says base plan not active.
3. Can't see 100 inr in the list of transactions.
Was this information helpful?
No (0)
Yes (0)
Sun Direct customer support has been notified about the posted complaint.
Complaint comments 

Comments

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Bushair M's [Complaint's author] reply, May 13, 2021
10526163240
"Dear Sir,

We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,

Sun Direct Team.
"
Bushair M's [Complaint's author] reply, May 21, 2021
Mobile: 9961736069
Dear Sir,

As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

Regards,

Sun Direct Team.
Thanks for the call. I still have an issue. Please call back.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information