Sun Direct — bharat today, prime9, news 99%tv free telugu news channel not coming in sun direct

Hi sir,

I have been using sundirect from many days calling customer care from many times but not getting response. Also emailed trai ccing sundirect then also no proper response from sundirect. As per trai rule customer has every choice to select his channel but where as in sundirect the dth operator is selecting the channel he wants to give. Sundirect is not giving the chance to the customer to select his customer which is against the trai rules in this forum only we can see many complaints on this. Free to air channels 99%tv, bharattoday, prime9news are not available in sundirect platform to choose
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Sun Direct customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2020
Sun Direct Customer Care's response
Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
Feb 19, 2020
Updated by Sudhakarkavali
There are so many complaints for this channel from so many customers.

Sundirect acct id: [protected]
Linked mobile number: [protected]
Alternate mobile number:[protected]
Feb 28, 2020
Updated by Sudhakarkavali
Sun direct do not follow trai rules they have their own rules as per sundirect customer call.
Complaint comments 

Comments

I have recharged my account but i am not getting channels, don't know what's the issue. My card number:[protected]R

It is making my validity shorter and I am missing my favourite programs. It is making me to loose trust on you guys.
I Recharged sun direct( monthly premium rs 219/-) on 13/3/2020- 6 pm but not yet activated .kindly restore the service immediately

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