[Resolved]  Sun Direct — Changing my package

I am the user of this sun direct. I want to give an complaint regarding the changing of my packages because today morning I recharged my sun direct package bt most of the channales are not working after that i called many of the customer care number no one is picking.
After few hours again I called then one of the male person picked up the call and he told that our problem will be resolved after 2 hours. But after 4 hours now also problem is not yet resolved. Again I called then one of the lady pick the call again she is repeating the same thing problem will resolved after 2 hours. And she is not responding correctly to our questions also.

So plz call me one of your senior so that i can tell my problem in detailed.
Thanking you
Nisha